In a world of constant flux, software-as-a-service (SaaS) platforms help companies become more responsive, resilient, and competitive. But digital transformation doesn’t stop with the launch.

To meet the fast-changing needs of the business, cloud platforms require continued evolution, and progressive companies are finding it in managed services. In this model for SaaS optimization, service providers take charge of ongoing systems integration, software updates, configurations, process improvements, and more — all to drive strategic outcomes and long-term value.

That’s precisely the approach that Melbourne Airport in Australia is taking with Microsoft Dynamics 365. Using SaaS managed services, the organization is turning its enterprise resource planning (ERP) platform into an enabler of airport growth.

Extending platform capabilities through managed services

Managed services are helping the airport get more value from its ERP, enabling it to:

  • Smoothly onboard suppliers for the construction of a third runway and other facilities
  • Increase adoption throughout the organization, reducing tech debt and creating a foundation for growth
  • Improve operational resilience through data integration
  • Continually respond to the needs of the business by improving functionality
  • Flex and scale to accommodate ambitious growth plans
Like any ERP, Microsoft Dynamics 365 is a living, breathing, evolving platform, and our growth will continue to be underpinned by how well we manage it.

Anthony Tomai

Chief Information Officer, Melbourne Airport

From transactional to transformational

Melbourne Airport’s strategic use of managed services reflects key market trends:

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In the next three years, SaaS optimization is the managed service expected to deliver the highest value.

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70% of executives say modern managed services exceed expectations on goals to drive growth and resilience.

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Long-term value in SaaS optimization comes more from business-centric outcomes than ticket-based activities. 

Soaring to new heights with SaaS optimization

How Melbourne Airport uses its core technology platform for growth

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Ron Walker
Ron Walker

Global Head, Managed Services, KPMG International and Principal, Advisory

KPMG in the U.S.

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