Where AI innovation drives tangible business outcomes

As a global leader in cloud-based platforms connecting businesses and their customers, Salesforce is now amplified by Agentforce. This powerful agentic layer, featuring autonomous AI agents equipped with sophisticated tools, tailored configurations, and a range of pre-built functionalities, can help deliver value for your organization:

  • Intelligent customer interactions: Autonomous customer service agents can manage complex customer inquiries, qualify sales leads, and optimize marketing campaigns while maintaining personalized engagement across diverse markets.
  • Seamless data integration: Integration with the Salesforce data cloud unifies customer data from all touchpoints with a "zero copy" approach. This empowers Agentforce to operate with complete context and accuracy, eliminating the complexities of managing disparate data sets. 
  • Optimized workflows: Intelligent automation streamlines routine tasks while escalating complex issues to humans, to deliver immediate impact, scalability and solutions that amplify human potential.
     

Transforming customer experience through AI with KPMG and Salesforce Agentforce

Discover how KPMG professionals and Salesforce Agentforce are helping organizations transform their customer experience through AI. From smarter service interactions to faster issue resolution, see how this strategic alliance is reshaping the way businesses connect with customers by driving efficiency, personalization and real results.

Navigate the future of agentic AI with KPMG and Salesforce Agentforce

The strategic alliance between KPMG and Salesforce can help empower organizations to design, develop, and govern these AI agents, driving efficiency and unlocking new value through:

  • AI Incubator: Launched in the US and now available globally, these industry-focused innovation laboratories provide a collaborative environment for ideation and validation of AI solutions tailored to business needs.
  • Proprietary frameworks for data and AI strategy adoption: Our methodologies help enforce a balanced approach to rapid value realization and sustained improvements, emphasizing ethical considerations and trustworthiness.
  • Industry-aligned AI agents: Help maximize value with AI agents prioritizing international regulations and industry-specific, scalable roadmaps.

Our insights

By aligning with Salesforce’s multi-cloud product suite, KPMG can help you deliver exceptional customer experiences and build a customer-centric organization that is fit for the future.
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Matthew Fidler
Matthew Fidler

Principal, Advisory, Salesforce Platform Leader

KPMG in the U.S.

Andrew Dunn
Andrew Dunn

Global Alliance Director, Salesforce

KPMG International

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KPMG combines our multi-disciplinary approach with deep, practical industry knowledge to help clients meet challenges and respond to opportunities. Connect with our team to start the conversation.

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