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      Australia’s ageing population is reshaping our society and economy, as well as the aged care industry itself.

      With a growing population of older Australians with differing expectations about how they age, within a landscape of significant policy and regulatory reform, the industry needs to transform to meet older Australian and community expectations, remain financially sustainable and deliver quality care and supports.

      We assist all organisations within the ageing and aged care industry through the transformation required to deliver better outcomes for the wellbeing of older Australians.



      Solutions for the aged care industry

      We offer a range of audit, tax, deals, property, risk technology and consulting services to aged care.

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      A cloud-based software solution for care providers – connecting clients, staff and providers, anywhere, anytime.

      End-to-end services across payroll risk and wage compliance to address wage underpayment and ongoing pay compliance.

      A modern ERP that streamlines operations, boosts profitability, and enables smarter decisions by managing finances, sales, service, inventory, supply chain and reporting.

      An interactive, cloud-based technology solution for real-time risk and compliance management in aged care.

      FairCall

      A 24/7 confidential, anonymous way for employees and third parties to report suspected fraud and other inappropriate behaviour.

      An AI model, KymCompliance, has been trained on KPMG better practice and controls, to build consistency, upskill your team and achieve compliance faster.



      Services for aged care

      KPMG can help you with:

      ✔  Reimagining aged care and support
      ✔  Delivering aged care services
      ✔  Building sustainable, flexible systems
      ✔  Creating people-centric workplaces
      ✔  Better outcomes through technology
      ✔  Increasing trust for older Australians
      ✔  Enabling growth and partnerships.

      An older couple laughing while walking through a park

      KPMG’s Aged Care insights

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      FAQs

      Data on the aged care market can be found in the KPMG’s Aged care market analysis.

      The downstream impact of a system that does not meet your organisation’s needs are immense. This process ensures the technology selected meets your specific needs and budget, reducing the risk of costly mismatches and ensuring the chosen solution fits seamlessly within your operational environment.

      Common challenges include resistance to change, limited budgets, integration issues with existing systems, lack of staff training, and ensuring data privacy and security. A clear implementation plan, change management strategy, and ongoing support can help address these challenges. Aged care providers can ensure success by involving staff early in the selection process, providing comprehensive training, offering ongoing support, and clearly communicating the benefits to improve engagement and reduce resistance.

      Change management helps your organisation adapt to new technologies by preparing staff, managing resistance, and fostering engagement, leading to smoother transitions and greater acceptance of new systems.

      There are a range of ways to support data privacy and security when implementing new technologies. These include implementing strong data governance frameworks, adhering to relevant Australian privacy legislations, using secure cloud services, encrypting sensitive data and regularly training your staff on best practices in data security to help safeguard employee and resident information.

      KPMG works with all types and size of organisations within ageing and aged care, from small to large, from home care or residential care only through to providers that deliver all services. KPMG has a dedicated team for smaller and medium-sized providers, and who understand the unique challenges faced within the Australian aged care sector.

      AI can be leveraged for predictive analytics, automating routine tasks, and supporting decision-making processes. KPMG can help you develop an AI adoption strategy that identifies the best use cases, ensures data readiness and integrates AI solutions seamlessly.

      A well-defined digital and technology strategy ensures your technology investments are aligned with your business objectives, helping prioritise projects that drive the most value and support your long-term goals.

      ‘Governing for Reform in Aged Care’ is an Australian Government program aimed at upskilling governing body members and senior executives of aged care providers. The program has a number of learning activities including online learning modules, webinars, workshops and podcasts. Podcasts are available on all streaming platforms.

      There are a range of free supports and resources from the Australian Government for aged care providers in rural and remote settings.