In April 2024, KPMG and the Public Sector Network’s Local Government Roadshow brought together local governments and private industry experts from across Australia and New Zealand to identify and address the sector’s key challenges and opportunities.
Polling questions highlighted the current issues faced by local governments, including the growing need for innovation across the sector. As councils focus on maintaining financial sustainability, they also face the dual challenge and opportunity of adopting technology and fostering agility to deliver on higher community expectations.
The post-roadshow report, Unlocking capabilities to uplift service experience provides key insights into how local governments can improve customer and community experience through a framework of six focus areas.
Download the report

Key challenges for local governments in 2024
Six priority areas for local governments
Uplifing local government with KPMG
KPMG’s Cities of Value framework helps guide councils in the delivery of public value through digital innovation, physical infrastructure and a focus on sustainability.
Our Local Government team can help you plan, develop and implement your service review program for greater uplift, value and engagement of community services while maintaining financial sustainability.