In collaboration with Salesforce, KPMG is helping businesses place the customer at the core, weaving seamless and connected customer experiences across every commercial interaction. Our client-first approach, combined with AI and deep industry domain experience, assists businesses to extract and improve value across their connected cloud investments, ensuring agility, innovation and long-term success.
Salesforce helps you to stay ahead of changing customer expectations with data tools, trusted and autonomous AI and best-in-class apps for sales, service, marketing, commerce and IT — all on one integrated platform.
Celebrating excellence in innovation and collaboration, our joint awards with Salesforce recognise outstanding achievements in digital transformation and customer experience.
Organisations are seeking to establish a unified customer identity. Through our collaboration with Salesforce, we help you to embed customer awareness into commercial touchpoints and improve value across your connected cloud investments.
KPMG industry knowledge combined with the power of Salesforce Financial Services Cloud, enables organisations to overcome the impacts of evolving regulatory changes and disruptions from non-traditional players.
We help integrate front, middle and back offices, allowing for a more personalised customer experience and a reduction in rework and error rates to improve brand engagement and increase market share.
We also collaborate with end-to-end banking software nCino, which connects a bank's core functions and transaction systems. When you combine Salesforce and nCino cutting-edge technologies with KPMG's tailored approach, you can quickly realise value from your operations and technology investment by providing an industry standard approach to lending.
See how KPMG implemented nCino in record time for TruePillars startup.
KPMG and Salesforce help you modernise the citizen experience by providing tailored solutions that allow you to efficiently respond to constituent needs.
Designed specifically for the public sector, Salesforce government and public sector solutions provide you with deep employee engagement and customer relationship insights, empowering your employees to deliver seamless and personalised experiences.
We also leverage Salesforce Public Sector Cloud, which enables government departments to serve their customers more effectively and efficiently by simplifying and/or automating various government services, such as licenses and permits, grants and funding and emergency relief efforts.
When you choose KPMG to implement Salesforce government and public sector solutions for your organisation, you'll benefit from KPMG's deep policy, departmental process knowledge and technology skills to help you scale with agility, meet citizens' expectations and extend the value of your Salesforce investments.
Education is a cornerstone for driving economic prosperity, acting as a catalyst for innovation and fostering social mobility. However, the education sector grapples with myriad challenges. Shifting demographics alter the landscape of demand, while technological advancements create an increasingly competitive environment. Educational institutes find themselves navigating the balance between implementing a modern curriculum, personalising the student experience and keeping pace with global educational competition.
When you choose KPMG to enhance your student experience, you gain access to our dedicated education and Salesforce experts spanning Australia and the global market. KPMG implements real-time analytics and AI for intelligent actions, improving overall student and internal team member experiences while seamlessly integrating business and system services to transform your front, middle and back offices.
Our commitment to the education sector is underscored by a track record of delivering substantial benefits to P-12, higher and vocational education institutions. With extensive experience in implementing Salesforce Education Cloud, we have successfully executed major transformations across Australia and globally.
Learn more about student experience in the age of the customer.
See how we are helping clients navigate change:
· Transforming HR at The University of Queensland
· Managing confidential student cases at Flinders University
KPMG and Salesforce work together to provide customer-centric solutions that navigate a changing industry landscape. Benefits for energy and utility organisations include personalised customer experiences at every touchpoint and advanced analytics capabilities, allowing you to forecast and reduce risks. We also provide real-time sustainability data and automated emissions tracking to help you deliver greater transparency to customers on services delivered and ethical and environmental responsibilities.
Salesforce Field Services is another core enterprise application that enables organisations to unlock value from their end-to-end operational value chain and supports frontline operators to accelerate their digital capabilities. Work orders and field service appointments are automatically allocated to the right resources, based on their skills, availabilities and locations. This eliminates downtime and customer impact.
When you choose KPMG to implement Salesforce solutions for your organisation, you will have access to our dedicated utilities specialists with experience across Australia and the global market, in collaboration with our global Salesforce practitioners. KPMG is a brand leader for advisory and digital business transformation for utilities. Along with our market-leading thought leadership, we have delivered real benefits for Australian utilities companies.
A Partner in KPMG’s Technology Implementation division, Zameer is responsible for the national Salesforce capability and brings 15 years of consulting experience with a focus on financial services and fintech. He has delivered large-scale transformation engagements that leverage technology as a key enabler to achieving business outcomes.
In her role as Alliance Director, Janice develops the joint strategy and industry value propositions with alliance partners to drive improved outcomes. She has more than 20 years' experience working in technology, building successful partner ecosystems, with a focus on addressing business needs and delivering results.
Investing in Salesforce is a strategic move for businesses looking to enhance their digital presence and customer engagement. Salesforce is a market leader in integrated customer relationship management (CRM) platforms, known for its reliability, comprehensive features and robust performance. By leveraging Salesforce, businesses can streamline operations, improve service levels and drive growth.
KPMG collaborates with you to understand your unique business challenges and industry-specific needs. We co-create leading practice solutions that align with your strategic goals, ensuring a seamless integration of Salesforce technology into your business.
KPMG provides end-to-end implementation services for Salesforce, from strategy development to deployment and business readiness. Our approach leverages KPMG’s technology methodology, integrating adoption activities throughout each phase of the project to minimise disruption and maximise workforce transition effectiveness.
We bring together specialists in industry, strategy, people and process, Salesforce technology, data & AI, cyber and regulation to co-create your future state and work with you to bring the transformation to life
KPMG’s approach is distinguished by our deep understanding of industry-specific challenges and our comprehensive methodology. We integrate our KPMG Enterprise suite of leading target operating models enabled by cloud solutions like Salesforce, delivering speed to value and certainty of business transformation outcomes.
Our well-established Salesforce methodology ensures active use of CRM, improving data quality, resulting in accurate insights and enabling realization of Customer ROI.
KPMG’s adoption and change management services focus on minimising disruption and maximising the effectiveness of workforce transition to new ways of working. We provide a robust and deliberate adoption plan that drives active use of CRM, improving data quality and enabling realisation of CRM ROI. Our approach ensures that your team is fully prepared to leverage Salesforce technology to its fullest potential.
Yes, KPMG offers tailored solutions for various industries using Salesforce. For example, our Digital Lending Transformation service provides a full end-to-end implementation of a Salesforce and nCino solution to deliver a digital bank lending operation. This business-led digital transformation enhances customer experience, streamlines deal flow, and accelerates time to “yes” KPMG has Salesforce industry solutions in Education, Child Protection, Field Service Management to name a few. For the utilities sector, for example, KPMG has a working demo of the Salesforce Field Services platform, which provides a tactile environment where you can experience how the technology work in four high value scenarios for field operations.
This demo has been informed by our knowledge of safe, resilient, transparent and optimised operations, which has been developed through our Frontline Operator Playbook and Target Operating Model (TOM), as well as our demonstrated track record of delivering value for clients.
The KPMG AI Incubator leverages agentic AI to optimise operations and drive innovation. This is key, but how do you determine the right use cases? How do you measure ROI and efficiency gains? How do you navigate complex governance protocols? KPMG is a trusted leader in guiding clients through their AI journey, from strategy and governance to autonomous agent deployment. As a Salesforce partner, we integrate sector strategy, technology, data and regulation to bring your autonomous agents to life on Agentforce. KPMG’s AI Incubator program - KPMG Australia.
