It’s a time of disruption for telecom companies in Canada. Regulatory change, mergers and acquisitions, ESG requirements, and a convergence of industry sectors are creating a new landscape that includes non-traditional players. In this competitive and increasingly challenging business environment, transformative technologies and evolving customer preferences is raising expectations for telecommunications companies.
Significant regulatory changes—such as granting access to incumbent providers’ networks—are materially impacting telcos and their ability to drive revenue growth. Telecommunication companies in Canada are also looking to differentiate their offerings and improve customer experience by leveraging data and analytics. As a result, we’re seeing a transition from telco to techco as incumbents move away from legacy processes to become more digitally native. These new telecom market trends allow telcos to become more agile and adapt to the future of the telecom industry.
