Our global network of insurance experts supports companies in the insurance industry in the development of innovative solutions and product offerings, the development of new customer segments and the optimisation of sales systems and business models - worldwide and individually tailored to the requirements of our customers.
Future of Insurance: The future of the insurance industry
The digital transformation, driven by artificial intelligence (AI), is rapidly changing the insurance industry. But technological progress is just one of many aspects of change.
Several fundamental transformations in the sector are bringing with them great opportunities. However, complex new tasks need to be mastered in order to utilise them.
The key questions for the coming years are:
In our "Future of Insurance" series, our experts look at what the insurance industry will look like in 2030.
Our insights for your success
Webcasts "KPMG Morning Briefing Insurance"
Whether EU regulations, demanding regulations or the latest trends in the industry - the Morning Briefing Insurance updates you on the most important topics in the insurance industry.
Short, concise and to the point, our KPMG experts explain the context and answer your individual questions.
Hot topics in financial services
Blockchain and digital assets, cloud and cyber security, data management and artificial intelligence, ESG and the metaverse: The transformation is affecting the financial industry at all levels.
As one of the leading auditing and advisory firms in the financial sector, KPMG has in-depth industry and market knowledge and a strong partner network.
You can read about the services we provide to support our clients in the financial sector on our focus pages. Browse through our financial sector hot topics on the left.
Your contact
Stefan Heyers
Partner, Financial Services, Head of Insurance
KPMG AG Wirtschaftsprüfungsgesellschaft
Our promise: Transformation with industry focus and implementation power
KPMG supports insurance companies where strategic agenda, regulatory requirements and operational reality meet. This includes programmes to increase efficiency as well as the further development of operating models, the modernisation of core processes or the targeted use of data and artificial intelligence.
In practice, it is clear that many insurance companies have extensive data resources, but do not yet use them consistently for underwriting, claims management, sales or management decisions. We help to align data models, governance, system landscapes and operational processes in such a way that they generate reliable management impulses for the insurance industry.
Another focus is on regulatory resilience. With DORA, requirements for the digital operational resilience of financial companies, including insurance companies, have applied throughout Europe since 17 January 2025. At the same time, Solvency II, MaGo, sustainability requirements and consumer protection issues are shaping the insurance industry's agenda. We support you in not only formally fulfilling requirements, but also in translating them into robust structures.
Consulting for the insurance industry along key fields of action
Strategy and business model: We analyse the market positioning, product portfolio, sales channels and growth options of insurance companies. On this basis, we work with you to develop strategic objectives that match your company's risk-bearing capacity, capitalisation and customer expectations.
Operations and efficiency: Insurance companies need to make processes faster, more transparent and more cost-efficient. We support the optimisation of claims processes, policies, portfolio management, customer service and shared service structures. The aim is an operating model that leverages economies of scale while ensuring professional quality.
Data, technology and AI: digitalisation has an impact in the insurance industry when data quality, architecture and governance work together. We advise insurance companies on the modernisation of IT landscapes, the use of automation and AI and the development of resilient data structures for professional and regulatory decisions.
Risk, regulation and resilience: Supervisory requirements are increasingly linked to operational and technological issues. We support insurance companies in the implementation of regulatory requirements, the further development of risk management and the strengthening of digital resilience.
Finance and performance management: Insurance companies need management models that transparently map profit contributions, capital commitment, costs and risks. We provide support with finance transformation, reporting, planning, controlling and performance programmes for the insurance industry.
Insurance consulting with KPMG: We provide targeted support
We support insurance companies in translating complex transformation projects into clear programmes, robust decisions and effective implementation steps. Our experts have experience from the insurance industry, methodical consulting expertise and a deep understanding of regulatory requirements.
We don't just look at individual functions. We combine strategy, governance, processes, technology and people to create a sustainable overall picture. This results in solutions that are compatible with management and have an impact in insurance companies.
Ready for a chat? Contact us.
Frequently asked questions
Insurance companies have to cope with regulatory requirements, rising claims costs, new technologies and changing customer expectations all at the same time. Consulting helps to set priorities and implement transformation programmes in the insurance industry in a structured manner.
KPMG supports insurance companies with strategic decisions, operational transformation, digital modernisation, regulatory implementation and performance management. The consultancy combines experience in the insurance industry with methodological implementation expertise.
Data and AI can improve underwriting, claims management, sales, reporting and risk management in insurance companies. Reliable data quality, clear governance and a technological architecture that supports the specialist requirements of the insurance industry are crucial.