Digitalisation in the administration

The coronavirus pandemic is accelerating digital change in many areas. What was long seen as a vision of the future has quickly become an everyday necessity. At the same time, however, the need to catch up in terms of digitalising public administration has become clear.

These experiences from the pandemic and the opportunities that the resulting pressure for change brings with it must be used to quickly exploit the great potential of digitalisation for more efficient administrative action. The aim is to provide citizens and companies with user-friendly digital services that are free of barriers and media discontinuity. Only then can Germany remain internationally competitive and be more resilient in future crisis situations.

In addition to an improved service for citizens and companies, the aim is to reduce bureaucratic costs and achieve considerable time and cost savings. However, in order to fully utilise the possibilities of modern digital administration, the necessary processes must be rethought across the boundaries of authorities and legal entities. Digitalisation will therefore become the driving force behind further-reaching reforms of structures and processes.

The implementation of the Online Access Act (OZG) is just one example of this holistic approach in the administration. Consistent implementation, including mandatory digitalisation in the back office, can achieve what constitutes a modern, digitalised administration: the avoidance of internal media disruptions with consistent electronic, external communication with the authority.