Digitalisation in the administration

An efficient public administration is a key location factor for the economy and society. In order to meet the growing demands of citizens, businesses and staff, public services should be made simpler and available online.

Digitalisation lays the foundations for a modern public administration. It streamlines workflows, speeds up procedures and opens up new opportunities to deliver services to citizens and businesses efficiently. At the same time, it drives the further development of structures and processes.

In addition to an improved service for citizens and companies, the aim is to reduce bureaucratic costs and achieve considerable time and cost savings. However, in order to fully utilise the possibilities of modern digital administration, the necessary processes must be rethought across the boundaries of authorities and legal entities. Digitalisation will therefore become the driving force behind further-reaching reforms of structures and processes.

The implementation of the Online Access Act (OZG) is just one example of this holistic approach in the administration. Consistent implementation, including mandatory digitalisation in the back office, can achieve what constitutes a modern, digitalised administration: the avoidance of internal media disruptions with consistent electronic, external communication with the authority.