The company set out to modernize procurement to improve collaboration with stakeholders and suppliers, strengthen analytics, increase speed, and unlock savings across the full procurement value chain. At the same time, there was a need to improve compliance and reduce risk through more structured processes.
However, the existing setup created several barriers. There was no buying self-service, and purchasing was largely supported manually by central teams. Structural approval controls were limited, and the organization lacked a standard sourcing platform and a simple contract database.
Supplier collaboration was also constrained. There was no supplier self-service, supplier data collection was limited, and risk assessments required significant manual effort. This reduced transparency, slowed processes, and limited the ability to manage procurement strategically at scale.
The solution:
KPMG supported the company in designing a global procurement blueprint built for rollout across more than 20 countries within an 18-month timeline. The approach balanced global consistency with local needs through in-depth local design sessions, ensuring strong alignment between the global model and country-specific requirements.
The program focused on strengthening a central-led operating model across service delivery, processes, governance, controls, and people. The ambition was not only to introduce a digital platform, but to enable a more proactive and efficient end-to-end procurement function.
KPMG’s extended change management approach played a key role in preparing the organization for adoption. Through targeted capability building, training, and knowledge transfer, the company developed the skills and knowledge needed to support a successful rollout across a broad range of countries.
The results:
The transformation delivered measurable improvements across the global procurement organization:
A global e-sourcing and contract management system, including online co-authoring with suppliers and e-signing, now used by the full global procurement organization of approximately 200 employees.
Self-service with full process visibility, enabling thousands of users to purchase goods and services linked to preapproved contracts and content.
Active supplier performance and risk management supported by stronger controls and increased compliance.
End-to-end connected spend visibility, including category dashboards that support more strategic and insight-driven procurement decisions.
By establishing a global digital procurement foundation, the company strengthened supplier collaboration, accelerated processes, increased compliance, and created a scalable platform for future growth.
Read more about our services
Subscribe to our KPMG insights newsletter
Turn insight into opportunity with unique perspectives and actionable insights addressing the burning issues atop the C-suite agenda. We cover everything from ESG and new technologies to transactions and financial services.