For several years, Nordea has used automation and streamlined low-hanging fruit. Now the bank has started scanning more broadly by looking at end-to-end processes. With a more holistic approach and a toolbox filled with different automation tools, Nordea has found automation potential of more than 50%.
Nordea's automation department measures success by the number of hours they can give back to Nordea, and their goal is to give 22-25,000 hours back each year.
