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    The Connected Future for Healthcare

    Dynamic progress for better patient outcomes

    The future of healthcare is one where people and technology interact for new levels of productivity, improved experiences, and more value at every stage of the health and care journey.

    The challenges for the sector are many – from workforce, optimising performance, governance and dated delivery models. To address this, one thing is for certain: different outcomes won’t be achieved by continuing to do more of the same. The service needs to find new pathways to better outcomes for patients and the workforce.

    A fundamental change in course lies ahead for health and care organisations – to realise the preferred inclusive future where technology enables the workforce to better engage with patients and empowers the community.

    infographic-healthcare

    Source: KPMG 2021 Healthcare CEO Future Pulse report, page 13

    How far are you towards a connected health and care organisation?
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    Healthcare Horizons: What are the solutions for the future?
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    Connected Healthcare from KPMG

    This is our proven approach to helping health and care organisations put patients at the centre of digital transformation, through an insight-led, patient-centric approach.

    Our research shows health and care organisations can unlock value for patients and clinicians through investments in data and insights. Therefore, Connected Healthcare aligns every critical process, function, and relationship of your healthcare eco-system to meet patient expectations, maximise value and drive sustainable delivery against every need in a digital world.

    Make powerful progress to future proof your health and care organisation.

    What does a connected future look like for healthcare?

    Insight-driven strategies and actions


    Multi-dimensional view of the patient that is enabled through a robust governance structure, to inform a strategy that is personalised.

    73% of healthcare organisations are making moderate to significant investment in data and analytics.

    Patient centricity by design​
     

    Creating the right ecosystem for care delivery by engaging the patient in shared decision making for a patient-centric strategy.

    Only 26% of healthcare organisations experience centricity is average or above.

    Innovative services
     

    Evidence-based, innovative services that responds to the needs of the population for improved health outcomes.

    73% of facilities to invest in responsive operations and supply-chain.

    Seamless interactions
     

    The ability to interact and transact with patients through channels that are trusted, personalised and integrated.

    Responsive supply-chain and operations
     

    Effectively execute on clinical and patient needs in an agile, demand-driven and operationally efficient manner.

    Aligned and empowered workforce
     

    Create a patient-centric organisation through a workforce strategy that is agile and supports ongoing sills development.

    Digitally-enabled technology architecture
     

    Architect and engineer intelligent digital services that enable patients, staff, and partners to interact seamlessly with the system to support core clinical and organisational goals.

    Integrated partner and alliance ecosystem
     

    Effectively identify, integrate and manage third-parties to increase speed to market, reduce costs and mitigate risk, ultimately delivering on the patient promise

    What are the 8 Connected capabilities?

    Eight capabilities, for twice the impact


    The most successful organisations invest in eight capabilities which span all areas of the customer experience. This ensures a connected organisation that goes beyond cross-channel interactions.

    Those that invest in all eight capabilities are twice as likely to meet customer expectations, achieve objectives and deliver return on investment.

     

    2x

    Impact

    Insight-driven strategies and action

     

    Better insights help you better understand customer needs, develop customised solutions, and create seamless experiences.

    Nick Whitfeld
    Partner, Data and Analytics

    Paul Henninger
    Partner, Head of Lighthouse

    View slip sheet

    Innovative products and services

     

    The need for fresh thinking and ideas doesn't stop, and it's the only way to meet your customers' growing expectations and help them achieve success.

    Penny McLoughlin
    Director, Ignition Services

    View slip sheet

    Experience centricity by design

     

    Today's customers want personalised, connected experiences. And that isn't going to change anytime soon.

    Tim Knight
    Partner, Customer Advisory

    View slip sheet

    Responsive operations and supply chain

     

    The beating heart of your organisation, deliver on the customer promise via responsive operations and supply chain.

    Kirk Hull
    Director, Operations and Supply Chain

    View slip sheet

    Integrated partner and alliance ecosystem

     

    No organisation does it all themselves. Building successful alliances can help your organisation deliver a competitive edge and extend your business growth into new markets.

    Adrian Clamp
    Partner, Head of Digital Transformation

    View slip sheet

    Digitally-enabled technology architecture

     

    Architect and engineer smart digital services, technology and platforms in a cost-effective, scalable manner.

    Iain Fox
    Partner, Microsoft Business Solutions

    Phil Crozier
    Partner, Connected Technology

    View slip sheet

    Aligned and empowered workforce

     

    Every business needs to build engaging employee experiences, working with them to deliver on your customer promise today and in the future.

    Mark Williamson
    Partner, People Consulting

    Louise Scott-Worrall
    Partner, Learning

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    Seamless interactions and commerce

     

    KPMG Connected Enterprise helps organisations across sales, marketing and service to drive business smoothly.

    Hugh O'Reilly
    Associate Partner, Financial Services, Customer

    Clotilde Chohan
    Director, Customer Transformation

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    KPMG Connected Enterprise

     

    Make the connections that future proof your business

    Discover more
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    Our people

    Speak to our Healthcare experts today to discover how the right technology can transform the Healthcare industry.

    Beccy Fenton
    Beccy Fenton

    Partner, Head of IGH and UK Head of Health & Human Services

    KPMG in the UK

    Michael Allen
    Michael Allen

    Partner, Head of Consulting - Health & Global Workforce Lead

    KPMG in the UK

    Connect with us

    KPMG combines our multi-disciplinary approach with deep, practical industry knowledge to help clients meet challenges and respond to opportunities. Connect with our team to start the conversation.

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