error
Subscriptions are not available for this site while you are logged into your current account.
close
Submit RFP
    Submit RFP
    Previous search terms

      The Connected Future for Healthcare

      Dynamic progress for better patient outcomes

      The future of healthcare is one where people and technology interact for new levels of productivity, improved experiences, and more value at every stage of the health and care journey.

      The challenges for the sector are many – from workforce, optimising performance, governance and dated delivery models. To address this, one thing is for certain: different outcomes won’t be achieved by continuing to do more of the same. The service needs to find new pathways to better outcomes for patients and the workforce.

      A fundamental change in course lies ahead for health and care organisations – to realise the preferred inclusive future where technology enables the workforce to better engage with patients and empowers the community.

      infographic-healthcare

      Source: KPMG 2021 Healthcare CEO Future Pulse report, page 13

      How far are you towards a connected health and care organisation?
      Take the maturity assessment
      Healthcare Horizons: What are the solutions for the future?
      Download the report

      Connected Healthcare from KPMG

      This is our proven approach to helping health and care organisations put patients at the centre of digital transformation, through an insight-led, patient-centric approach.

      Our research shows health and care organisations can unlock value for patients and clinicians through investments in data and insights. Therefore, Connected Healthcare aligns every critical process, function, and relationship of your healthcare eco-system to meet patient expectations, maximise value and drive sustainable delivery against every need in a digital world.

      Make powerful progress to future proof your health and care organisation.

      What does a connected future look like for healthcare?

      Insight-driven strategies and actions


      Multi-dimensional view of the patient that is enabled through a robust governance structure, to inform a strategy that is personalised.

      73% of healthcare organisations are making moderate to significant investment in data and analytics.

      Patient centricity by design​
       

      Creating the right ecosystem for care delivery by engaging the patient in shared decision making for a patient-centric strategy.

      Only 26% of healthcare organisations experience centricity is average or above.

      Innovative services
       

      Evidence-based, innovative services that responds to the needs of the population for improved health outcomes.

      73% of facilities to invest in responsive operations and supply-chain.

      Seamless interactions
       

      The ability to interact and transact with patients through channels that are trusted, personalised and integrated.

      Responsive supply-chain and operations
       

      Effectively execute on clinical and patient needs in an agile, demand-driven and operationally efficient manner.

      Aligned and empowered workforce
       

      Create a patient-centric organisation through a workforce strategy that is agile and supports ongoing sills development.

      Digitally-enabled technology architecture
       

      Architect and engineer intelligent digital services that enable patients, staff, and partners to interact seamlessly with the system to support core clinical and organisational goals.

      Integrated partner and alliance ecosystem
       

      Effectively identify, integrate and manage third-parties to increase speed to market, reduce costs and mitigate risk, ultimately delivering on the patient promise

      What are the 8 Connected capabilities?

      Eight capabilities, for twice the impact


      The most successful organisations invest in eight capabilities which span all areas of the customer experience. This ensures a connected organisation that goes beyond cross-channel interactions.

      Those that invest in all eight capabilities are twice as likely to meet customer expectations, achieve objectives and deliver return on investment.

       

      2x

      Impact

      Insight-driven strategies and action

       

      Better insights help you better understand customer needs, develop customised solutions, and create seamless experiences.

      Nick Whitfeld
      Partner, Data and Analytics

      Paul Henninger
      Partner, Head of Lighthouse

      View slip sheet

      Innovative products and services

       

      The need for fresh thinking and ideas doesn't stop, and it's the only way to meet your customers' growing expectations and help them achieve success.

      Penny McLoughlin
      Director, Ignition Services

      View slip sheet

      Experience centricity by design

       

      Today's customers want personalised, connected experiences. And that isn't going to change anytime soon.

      Tim Knight
      Partner, Customer Advisory

      View slip sheet

      Responsive operations and supply chain

       

      The beating heart of your organisation, deliver on the customer promise via responsive operations and supply chain.

      Kirk Hull
      Director, Operations and Supply Chain

      View slip sheet

      Integrated partner and alliance ecosystem

       

      No organisation does it all themselves. Building successful alliances can help your organisation deliver a competitive edge and extend your business growth into new markets.

      Adrian Clamp
      Partner, Head of Digital Transformation

      View slip sheet

      Digitally-enabled technology architecture

       

      Architect and engineer smart digital services, technology and platforms in a cost-effective, scalable manner.

      Iain Fox
      Partner, Microsoft Business Solutions

      Phil Crozier
      Partner, Connected Technology

      View slip sheet

      Aligned and empowered workforce

       

      Every business needs to build engaging employee experiences, working with them to deliver on your customer promise today and in the future.

      Mark Williamson
      Partner, People Consulting

      Louise Scott-Worrall
      Partner, Learning

      View slip sheet

      Seamless interactions and commerce

       

      KPMG Connected Enterprise helps organisations across sales, marketing and service to drive business smoothly.

      Hugh O'Reilly
      Associate Partner, Financial Services, Customer

      Clotilde Chohan
      Director, Customer Transformation

      View slip sheet

      KPMG Connected Enterprise

       

      Make the connections that future proof your business

      Discover more
      blue and pink spiral

      Our people

      Speak to our Healthcare experts today to discover how the right technology can transform the Healthcare industry.

      Beccy Fenton
      Beccy Fenton

      Partner, Head of IGH and UK Head of Health & Human Services

      KPMG in the UK

      Michael Allen
      Michael Allen

      Partner, Head of Consulting - Health & Global Workforce Lead

      KPMG in the UK

      Get in touch

      Read enough? Get in touch with our team and find out why organisations across the UK trust us to make the difference.

      Contact us
      Person smiling whilst using a mobile phone