Today’s customers are better informed and more demanding than ever before. Therefore, sustainable growth in a digital world depends on recognizing the power of the customer and aiming to ensure your organization is truly connected and customer-centric.
This means having your processes aligned and connected across all functions, and your people and partners all working together to meet customers — effectively and profitably — on their terms.
KPMG Connected Enterprise is a customer-centric, tailored-by-sector approach to digital transformation. It transforms the way that you transform, helping you to focus your enterprise, operations and technology development on meeting customer, employee and stakeholder expectations, creating business value, and driving sustainable growth.
If your goals involve striving to improve experiences, introduce innovative new products and services, drive operational cost efficiency, align workforces and modernize your technology, KPMG Connected Enterprise is here to help.
The most successful organisations invest in eight capabilities which span all areas of the customer experience. This ensures a connected organisation that goes beyond cross-channel interactions.
Those that invest in all eight capabilities are twice as likely to meet customer expectations, achieve objectives and deliver return on investment.
Click on a capability box to discover more
Better insights help you better understand customer needs, develop customised solutions and create seamless experiences.
Nick Whitfeld
Partner, Data and Analytics
Paul Henninger
Partner, Head of Lighthouse
The need for fresh thinking and ideas doesn't stop, and it's the only way to meet your customers' growing expectations and help them achieve success.
Penny McLoughlin
Director, Ignition Services
Today's customers want personalised, connected experiences. And that isn't going to change anytime soon.
Tim Knight
Partner, Customer Advisory
KPMG Connected Enterprise helps organisations across sales, marketing and service to drive business smoothly.
Hugh O'Reilly
Associate Partner, Financial Services, Customer
Clotilde Chohan
Director, Customer Transformation
The beating heart of your organisation, deliver on the customer promise via responsive operations and supply chain.
Kirk Hull
Director, Operations and Supply Chain
Every business needs to build engaging employee experiences, working with them to deliver on your customer promise today and in the future.
Mark Williamson
Partner, People Consulting
Louise Scott-Worrall
Partner, Learning
Architect and engineer smart digital services, technology and platforms in a cost-effective, scalable manner.
Iain Fox
Partner, Microsoft Business Solutions
Phil Crozier
Partner, Connected Technology
No organisation does it all themselves. Building successful alliances can help your organisation deliver a competitive edge and extend your business growth into new markets.
Adrian Clamp
Partner, Head of Digital Transformation
There may be similarities between different industries, but each has its own unique set of challenges to solve. That's why KPMG firms have a strategic vision for the future of each sector. Our insights reveal what this could mean for you.
In today's changing world, every function is expected to find new ways to improve performance. KPMG Powered Enterprise helps you reshape the role of your team in adding value to your organisation. Find out more about KPMG Powered Enterprise.
KPMG helps organisations to design, develop, deliver and operate Connected Platforms. To support this ambition, we provide an integrated suite of preconfigured solutions, tailored by sector.
Solutions increase the flow of value along the end-to-end value stream; connect the organisation to its customers, employees, business partners and suppliers and use technology to connect the functional silos of the front, middle and back office.
KPMG helps organisations to design, develop, deliver and operate Connected Platforms. To support this ambition, we provide an integrated suite of preconfigured solutions, tailored by sector.
Solutions increase the flow of value along the end-to-end value stream; connect the organisation to its customers, employees, business partners and suppliers and use technology to connect the functional silos of the front, middle and back office.
Connected. Powered. Trusted. and Elevate is the KPMG suite of business transformation solutions that help clients get to a more productive and sustainable future. The solutions are designed to address different client challenges and different parts of a business or a operating model. Each one contains rich insights and is underpinned by our leading transformation methodology.
The people and technology enabling transformation
