Local governments have the opportunity to modernise and reshape how they deliver public services, this can help some of the current challenges local authorities face around the economic climate, funding issues and changing citizen expectations. Local authorities need to ensure they are meeting the fast-evolving needs and expectations of the citizens and communities they serve in the digital era.
To meet the challenging times ahead, local governments will need to become digitally enabled, data-driven and community-focused organisations. We can support you in that transformation journey; removing some of the siloed ways of working across different services and becoming a cohesive, focused and connected organisation using the right technology to deliver outcomes for citizens and meet the challenges of tomorrow.
A fully connected local government organisation is important in bringing disparate parts of the organisation and the entire ecosystem together into an integrated whole.
Related insights
How far are you towards a connected council organisation?
Connected Council from KPMG
This is our proven approach to helping local government organisations put citizens at the centre of digital transformation, through an insight-led, citizen-centric approach.
The KPMG Connected Enterprise for local government framework is designed from the ground up to enable a rich discussion at the leadership level about an entire organisation helping to provide a strong starting point for a digital engagement by:
- Focusing on pain points;
- Establishing a target operating model;
- Tailoring the model to specific and unique organisational needs.
Make powerful progress to future proof your local authority.
What does a connected future look like for local councils?
What are the 8 Connected capabilities?
Eight capabilities, for twice the impact
The most successful organisations invest in eight capabilities which span all areas of the customer experience. This ensures a connected organisation that goes beyond cross-channel interactions.
Those that invest in all eight capabilities are twice as likely to meet customer expectations, achieve objectives and deliver return on investment.
Click on a capability box to discover more.
- Introduction
- Insight-driven strategies and action
- Innovative products and services
- Experience centricity by design
- Seamless interactions and commerce
- Responsive operations and supply chain
- Aligned and empowered workforce
- Digitally-enabled technology architecture
- Integrated partner and alliance ecosystem
Eight capabilities, for twice the impact
The most successful organisations invest in eight capabilities which span all areas of the customer experience. This ensures a connected organisation that goes beyond cross-channel interactions.
Those that invest in all eight capabilities are twice as likely to meet customer expectations, achieve objectives and deliver return on investment.
Click on a capability box to discover more
Insight-driven strategies and action
Better insights help you better understand customer needs, develop customised solutions and create seamless experiences.
Nick Whitfeld
Partner, Data and Analytics
Paul Henninger
Partner, Head of Lighthouse
Innovative products and services
The need for fresh thinking and ideas doesn't stop, and it's the only way to meet your customers' growing expectations and help them achieve success.
Penny McLoughlin
Director, Ignition Services
Experience centricity by design
Today's customers want personalised, connected experiences. And that isn't going to change anytime soon.
Tim Knight
Partner, Customer Advisory
Seamless interactions and commerce
KPMG Connected Enterprise helps organisations across sales, marketing and service to drive business smoothly.
Hugh O'Reilly
Associate Partner, Financial Services, Customer
Clotilde Chohan
Director, Customer Transformation
Responsive operations and supply chain
The beating heart of your organisation, deliver on the customer promise via responsive operations and supply chain.
Kirk Hull
Director, Operations and Supply Chain
Aligned and empowered workforce
Every business needs to build engaging employee experiences, working with them to deliver on your customer promise today and in the future.
Mark Williamson
Partner, People Consulting
Louise Scott-Worrall
Partner, Learning
Digitally-enabled technology architecture
Architect and engineer smart digital services, technology and platforms in a cost-effective, scalable manner.
Iain Fox
Partner, Microsoft Business Solutions
Phil Crozier
Partner, Connected Technology
Integrated partner and alliance ecosystem
No organisation does it all themselves. Building successful alliances can help your organisation deliver a competitive edge and extend your business growth into new markets.
Adrian Clamp
Partner, Head of Digital Transformation
