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      The challenges for organisations that deliver transport services and are stewards of transport infrastructure are profound. How can leaders in the sector simultaneously address cost pressures, shifting user expectations, the need to decarbonise transport services, market disruption and new technologies?

      Ed Thomas

      Partner, UK Head of Transport

      KPMG in the UK


      How do you prioritise and sequence transformation to achieve a sustainable, risk optimised route to a lower cost and high performing organisation?

      And how do you do this while protecting essential services, building public trust and employee confidence?

      Forward-looking leaders are already responding to the signals of change, learning to change the way their organisations work by connecting customer insight and digital opportunities with their workforce and supply chain strategies to establish more effective approaches to delivering change.

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      Interviews of 483 leaders from public transportation organisations show 41% of global public transport leaders put improving customer experience as a top strategic goal.


      How far are you towards a connected organisation? Take the KPMG Connected Enterprise Capability Maturity Diagnostic
      Future of Transport: Harnessing the latest technology to win public trust
       

      Connected Transport from KPMG

      Our Connected methodology aligns the workforce, technology and citizens to put the needs of transport users at the heart of an organisation’s operating model.

      Our approach helps transport providers assess their existing capabilities, identify and prioritise gaps, and manage transformation across the enterprise to create and embrace the future. It is aboutaligning the operating-model to deliver a more effective design for the organisation, and then working alongside your teams to bring it to life.

      Make powerful progress to future-proof your organisation.

      What does a connected future look like for transport?

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      How can you drive better decision making?​

      How can you drive better decision making?​

      Insight-driven strategies and actions

      Using data, advanced analytics and insights with real-time understanding of the passenger needs and preferences can help shape better informed decisions.

      Futuristic architecture background exterior of modern skyscraper 3d render
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      How do you meet passenger expectations while managing affordability?​

      How do you meet passenger expectations while managing affordability?​

      Citizen-centricity by design

      Improve the user experience by designing seamless experiences and align the operating model “outside-in” to the needs of users.

      Futuristic architecture background exterior of modern skyscraper 3d render
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      How do you achieve streamlined supply chain operations?​

      How do you achieve streamlined supply chain operations?​

      Analytics-powered supply chain management

      Smarter operations and supply chain management are key to providing joined up, cost-effective, low-carbon, trusted transport services.

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      What are the 8 Connected Transport capabilities?

      Eight capabilities, for twice the impact


      The most successful organisations invest in eight capabilities which span all areas of the customer experience. This ensures a connected organisation that goes beyond cross-channel interactions.

      Those that invest in all eight capabilities are twice as likely to meet customer expectations, achieve objectives and deliver return on investment.

       

       

      2x

      Impact


      Insight-driven strategies and action

       

      Better insights help you better understand customer needs, develop customised solutions, and create seamless experiences.

      Nick Whitfeld
      Partner, Data and Analytics

      Paul Henninger
      Partner, Head of Lighthouse

      Innovative products and services

       

      The need for fresh thinking and ideas doesn't stop, and it's the only way to meet your customers' growing expectations and help them achieve success.

      Penny McLoughlin
      Director, Ignition Services

      Experience centricity by design

       

      Today's customers want personalised, connected experiences. And that isn't going to change anytime soon.

      Tim Knight
      Partner, Customer Advisory

      Responsive operations and supply chain

       

      The beating heart of your organisation, deliver on the customer promise via responsive operations and supply chain.

      Kirk Hull
      Director, Operations and Supply Chain


      Integrated partner and alliance ecosystem

       

      No organisation does it all themselves. Building successful alliances can help your organisation deliver a competitive edge and extend your business growth into new markets.

      Adrian Clamp
      Partner, Head of Digital Transformation

      Digitally-enabled technology architecture

       

      Architect and engineer smart digital services, technology and platforms in a cost-effective, scalable manner.

      Iain Fox
      Partner, Microsoft Business Solutions

      Phil Crozier
      Partner, Connected Technology

      Aligned and empowered workforce

       

      Every business needs to build engaging employee experiences, working with them to deliver on your customer promise today and in the future.

      Mark Williamson
      Partner, People Consulting

      Louise Scott-Worrall
      Partner, Learning

      Seamless interactions and commerce

       

      KPMG Connected Enterprise helps organisations across sales, marketing and service to drive business smoothly.

      Hugh O'Reilly
      Associate Partner, Financial Services, Customer

      Clotilde Chohan
      Director, Customer Transformation



      Get in touch

      Read enough? Get in touch with our team and find out why organisations across the UK trust us to make the difference.

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