In a world where customers expect seamless, digital-first experiences, organisations need more than operational support. They need an engine built to deliver.
KPMG Managed Services is our specialist operational delivery capability, designed to help you rethink how work gets done and build a connected enterprise centred around your customer.
We bring the expertise, tooling and operational discipline to transform both core and non-core processed, closing the gap between ambition and execution. Our approach accelerates transformation by working side by side with your people, embedding quality from day one and applying deep subject matter insights to remove friction, resolve pain points and unlock opportunities for automation and optimisation.
This is not traditional outsourcing. It is a designed-for-purpose delivery model that earns stakeholders trust, increased speed to market and elevates performance across your organisation. With predictable costs, any-shore delivery and the flexibility to scale up or down as needs change, KPMG Managed Services gives you a resilient, data-driven operation built to grow with you/
Because when your operation is designed to deliver, your organisation is designed to succeed.
2,500 +
Dedicated Managed Services experts globally
750,000 +
Financial Crime cases remediated in the past 5 years and counting
£30m +
Client savings achieved through our Managed Services solutions
95% +
Average Quality Rate across all our engagements
How we can transform your business?
Our Managed Services model provides a cost effective, tried and tested solution to any challenge and we have the credentials from delivering programmes at scale over many years. Our key differentiators include:
Unmatched expertise
We leverage our deep industry knowledge to deliver tailored solutions that meet your specific needs. We bring proprietary cloud tools and leading global platforms through our technology alliances ensuring you get the best solution for your unique environment.
Client centric experience
We continuously invest in research and development to bring you the latest advancements in managed services whilst our operational reporting and analytics give you new insights into your business and keep you in the driving seat.
Quality customer outcomes
We are relentless in driving quality across our operations so our clients get the right outcomes, first time, without rework. Quality is embedded end‑to‑end, from service design and controls through to delivery and continuous improvement. Our Managed Services are built to meet the expectations of Regulators and Boards, delivering consistent, controlled and auditable outcomes that reduce risk and build confidence.
Rapid and safe mobilisation
We can safely and rapidly mobilise operations using our proven delivery methodology across a range of solutions for clients. This focuses on driving quality outcomes, from the operational design through to mobilisation and BAU and delivers consistency of service across jurisdictions, utilising our global delivery centres to offer any-shore options.
Unmatched expertise
We leverage our deep industry knowledge to deliver tailored solutions that meet your specific needs. We bring proprietary cloud tools and leading global platforms through our technology alliances ensuring you get the best solution for your unique environment.
Client centric experience
We continuously invest in research and development to bring you the latest advancements in managed services whilst our operational reporting and analytics give you new insights into your business and keep you in the driving seat.
Quality customer outcomes
We are relentless in driving quality across our operations so our clients get the right outcomes, first time, without rework. Quality is embedded end‑to‑end, from service design and controls through to delivery and continuous improvement. Our Managed Services are built to meet the expectations of Regulators and Boards, delivering consistent, controlled and auditable outcomes that reduce risk and build confidence.
Rapid and safe mobilisation
We can safely and rapidly mobilise operations using our proven delivery methodology across a range of solutions for clients. This focuses on driving quality outcomes, from the operational design through to mobilisation and BAU and delivers consistency of service across jurisdictions, utilising our global delivery centres to offer any-shore options.
Managed Services we deliver
We offer a wide range of solutions and services to support our financial services, corporate and government clients to drive their delivery transformations.
Risk and Compliance
Customer Focussed
Complaints and Claims Handling
End to end complaint resolution and claims handling operations including contact centres, customer outreach programmes and complaint review resolutions to support with spikes in volumes.
Business Operations
Our consulting insights
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Our people
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Discover why organisations across the UK trust KPMG to make the difference and how we can help you to do the same.