Retail Conduct

By delivering better consumer outcomes, we will all benefit. Higher standards and healthier competition will improve trust, support growth and innovation, and in turn improve the UK’s standing on a global stage. Enhancing consumer trust and inward investment are huge potential benefits for us to realise...

FCA

Welcome to KPMG's dedicated hub on 'Retail Conduct'

The retail conduct agenda in the UK has been dominated by the Consumer Duty for the last few years. Firms continue to enhance their embedding of the Duty. By its very nature, progress will continue to be iterative with supervisory intensity delivering more FCA findings on good and poor practice.

However, other topics are moving up the agenda, all naturally tangentially linked to the Duty and illustrative of the FCA approach to retail conduct in a broader post Duty landscape. The two Market Studies on Pure Protection and Premium Finance and progression of the Advice Guidance Boundary Review are two good examples.

Therefore, although the Duty raised the bar, that does not mean that further regulatory change is being deferred.

Explore our articles

EU and UK savings and investment initiatives

New year, new approach to FS regulation?

How to make Consumer Duty both a regulatory and commercial success

How embedded is Consumer Duty in your cultural footprint?

Firms can use Consumer Duty foundations to unlock sustainable, customer-led growth.

Embracing a customer-centric approach

Meeting the FCA's expectations

Creating the right conditions to thrive.

How firms can address the arrears and collections challenges surrounding the rise in consumers in financial difficulty

How communications and marketing teams should approach the Consumer Duty rules.

Firms will need to think differently to successfully implement the Consumer Duty for closed products

The way forward in 2024 and beyond

Avoiding misalignment with FCA expectations

How to build a successful Consumer Duty annual assessment report

On Consumer Duty, how can firms get comfortable that they are meeting FCA’s Day One expectations?

Creating clarity about what day 2 plans need to include — and in what order

Considering touchpoints

The additional considerations for firms implementing the Duty for its With-Profits business

FCA findings from its General Insurance (GI) pricing attestation review reveals its broader expectations on Consumer Duty

A significant challenge for fund managers

Further regulatory developments

The FCA’s latest review

Insights for the changing world

UK regulatory round-ups providing insights on where the agenda is heading and implications for firms.

David Miller

Partner, Risk Consulting

KPMG in the UK

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Daniel Barry

Partner, Wealth & Asset Management

United Kingdom

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Mita Dave

Partner, Risk and Regulation

United Kingdom

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Philip Deeks

Retail Conduct, Regulatory Insight Centre

KPMG in the UK

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Jennie Weaver

Regulatory Advisor, Regulatory Insights Centre

KPMG in the UK

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Regulatory Insights

Providing pragmatic and insightful intelligence on regulatory developments.

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