Today's customers are more informed and demanding than ever before. To compete in the digital world, companies have to focus on their customers and meet their high expectations.
New technologies and tools are an integral part of digital transformation. And while workflow automation and insights are crucial for the operational efficiency and continuous business improvement, they are not enough to ensure customer satisfaction and brand loyalty. Customers expect a smooth and consistent experience every time they interact with you.
Therefore, your business needs to be connected inside and out. This means aligning your processes across all functions and getting your employees and partners to work together.
We are here to help you do just that, no matter where you are in your digital transformation journey. KPMG Connected Enterprise provides you with customized solutions for a digital transformation that is customer-centric and seamless. It aligns your business, operational and technology efforts with the expectations of customers, employees and stakeholders. Putting customers at the center of everything you do creates business value and drives sustainable growth.
Are you ready for digital disruption?
Digital disruption is everywhere. It is changing how customers interact with your business and inviting new competitors into your market.
From enabling analytics and actionable insights to enhancing the user experience and finding the right network.
We have compiled a list of key considerations for a successful digital transformation of your business.
KPMG Connected Enterprise solutions: How we can help
Some of the top-performing companies invest in eight capabilities that span different areas of the organization. Front, middle and back office capabilities come together to support brands, products, services, customer interactions and employees.
Organizations that invest even modestly in all eight of these capabilities are twice as likely to deliver a great digital customer experience.
With our Connected Enterprise solutions, we can help you achieve these capabilities.
Data and insights are everywhere; we help you to turn them into opportunities.
With the right roadmap and tools, you can harness real-time data from social media, online surveys and transactions.
With predictive analytics, you can gain a comprehensive view of your customers, anticipate their needs and personalize their experience. With these insights you can improve your products and deliver them to the right customer base.
Businesses need to innovate around customer needs by combining the right pricing, products and services.
Agility, curiosity, and customer insight drive growth – often through innovation labs, new technologies or partnerships.
We evaluate the necessary technology and resources needed to improve responsiveness and innovation. We also help identify and respond to potential changes and risks that could cause disruption.
Seamless and personalized encounters help prospects move along the customer journey and improve customer experience.
We map your current technology and processes against customer expectations.
With the right tools and AI, you can identify your customers' needs and foresee how they might change in the future. And using KPIs will allow you to measure your interactions with your customers and improve them.
The boundaries between marketing, sales and service are vanishing. This is why systems that support common goals for each area while promoting usability and security are critical.
We help you deliver seamless experiences across all touchpoints and improve your customer service both online and in-person.
Using data and AI, we make sure that you meet customer expectations at every stage of the customer journey.
2x impact
Companies with a responsive supply chain are more agile. They can quickly adapt to customer needs, demand fluctuations, market shifts and other influences.
With effective decision analytics, operational frameworks and sourcing strategies, we help you to streamline your processes, enhance customer experience and reduce business costs. In the long run, integrated operations will allow you to work in a fluid and efficient environment.
We guide you toward a meaningful, customer-centric people strategy. By aligning processes such as recruitment and talent management, you can attract and retain the people and skills you need.
For a smooth transition, we make sure that your employees will have the support they need to adapt to the new systems. Redesigning physical or digital spaces can also help team members to work remotely in a collaborative environment.
Cloud-based technology can improve your efficiency and speed up your response to potential challenges. With the right tools, you can increase productivity, save time and win more business.
To this end, we analyze your current set-up and help you automate your business processes and workflows. We also show you how to design an operational framework that fits your company, workforce and technological investments.
A network of partnerships and alliances can give your company a competitive advantage. For this reason, we support you in forming partnerships, facilitating communication and exchanging data.
By doing so, we can advance your business goals and facilitate market expansion. We also provide data protection and cyber-security to reduce the risks associated with transactions with partners.
Tailored solutions for industries
Every industry has its own challenges.
KPMG Switzerland's experts provide you with industry-specific services and advice to support your business in a holistic manner.
Connected. Powered. Trusted. Elevate.
Connected. Powered. Trusted. Elevate. is the comprehensive KPMG suite of business transformation solutions that guide clients towards a more productive and sustainable future. These solutions are tailored to address different customer challenges and aspects of a business or operating model. Each solution offers rich insights and is based on our leading transformation methodology.
As a company, we are committed to driving change and fostering innovation across the digital landscape. As a result, we empower organizations to achieve operational excellence and thrive in the age of digital transformation.
How far along is your company in its digital transformation?
Take this assessment and see how your company compares to others in your industry.
Contact our experts
KPMG Connected Enterprise offers tailored solutions for seamless and customer-centric digital transformation.
Get in touch with our experts for more information.
