Telcos are turning into techcos.
As traditional telecommunications models face increasing pressure from compressing margins, heightened competition, shifting customer expectations, and growing investment requirements, many leading telecommunications companies are striving to reposition themselves as techcos – evolved telco companies that prioritize innovation, focus on customer experience, and engage in continuous digital transformation.
In today’s interconnected digital world, techcos are poised to play a crucial role in shaping the future of communication and innovation. The opportunities for leaders are significant, yet the journey from telco to techco is complex and requires vision, focus, and a connected approach to transformation.
To thrive in the digital age, telcos must be built around their customers, with the ability to continuously respond and adapt to ever-changing needs:
At KPMG, we guide your journey from telco to techco by combining our telecommunications expertise with the Connected Enterprise approach. Our team helps clients navigate the complexities of digital transformation through a set of fundamental capabilities designed to support a Connected Enterprise operating model. These capabilities enable telcos to define a customer-centric approach that seamlessly connects the front, middle, and back offices. By strengthening these capabilities, every process, function, and relationship is focused on customer expectations, business value, and sustainable growth.
Our portfolio of services covers operations support, process optimization, digital finance, finance transformation, generative AI, digital risk, and more — all aligned with the enhanced Telecom Operations Map (eTOM) framework. Our professionals leverage KPMG Powered Enterprise to drive functional transformation through best-practice operating models, processes, and technology, enhancing efficiency, engagement, experience, and growth.
We are eager to help you navigate the complexities of the telco to techco journey for a customer-centric and connected operating model.
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