Digital Transformation

We help organizations discover, design, and optimize processes that effectively support their strategic goals and operating model.

Our approach begins with mapping and analyzing current processes to uncover inefficiencies, bottlenecks, and areas for improvement. From there, we identify and design future-state ("to-be") processes that are more efficient, scalable, and aligned with business objectives.

We use data-driven analysis combined with design thinking, process mining, and automation to ensure that process improvements are not only effective but also sustainable. This continuous, insight-led approach enables organizations to execute with greater agility, reduce complexity, and unlock long-term value.

When we help clients shape, scope, or refine their strategic ambitions, we begin by building a deep understanding of their current situation including their strategy, business model, and key challenges.

Every transformation is triggered by a need for change. Sometimes it’s external - shifts in markets, technology, or regulation. Other times, it's internal - a desire to radically rethink how the organization operates. Our role is to identify this “burning platform”: the critical driver that makes transformation necessary and urgent.

From there, we support clients in defining the transformation scope and articulating what success looks like - both in terms of strategic outcomes and the underlying “why” that gives the transformation purpose.

We help our clients envision a clear future state: where the business wants to go, and what it will take to get there. This includes diagnosing and prioritizing markets, products, and customer segments, while aligning the required internal capabilities, resources, and structures to achieve that vision. 

To guide this work, we leverage our proven KPMG frameworks - including the 9 Levers of Value and Connected Enterprise - to ensure a holistic, integrated approach that connects strategy with execution.

Tax and other business leaders today need to rethink former operating models for modern demands. With deep expertise in technology consulting, we offer extensive experience in key technology areas and leverage our global KPMG network and our partnerships with Microsoft and SAP to propel your digital initiatives.

Our range of compliance-related service offerings are helping business leaders transform their target operating models through sourcing and technology solutions that can help tax and finance functions to reduce costs, gain efficiencies and improve quality across both corporate and indirect tax compliance - enabling you to demonstrate the value your tax function brings to the business.

Choosing the right IT system is critical to the success of your transformation - and the foundation must be solid. We support clients in conducting a thorough and structured vendor selection process to ensure technology choices align with business needs, strategy, and ecosystem.

We compare relevant IT systems based on the parameters that matter most to your organization - whether functional, technical, or commercial. We place each option in the context of your broader IT and business landscape to help you make an informed, future-ready decision.

Our support spans the full process: from defining requirements and shortlisting solutions, to advising on license models and participating in contract negotiations. We guide you in selecting the right licensing setup, ensuring compliance, flexibility, and value for money.

In short, we advise from A to Z - helping you navigate system ratings, requirement definitions, negotiation strategies, and everything in between.

Technology alone doesn’t drive digital transformation. No matter how powerful the solution is, transformation succeeds only when individuals across the organization adopt new ways of working, thinking, and collaborating. 

We make change happen by creating natural motivation for people to embrace it - guiding them up the commitment curve and shifting both mindsets and behaviors.

Not everyone needs to reach the same level of commitment. Our goal is to identify what is appropriate for each stakeholder group and focus our efforts on where they will have the most impact.

Our Behavioral Change Management (BCM) approach is designed to transform how people think, feel, and act - aligning individual change with organizational goals to drive business outcomes. 

We use our proven five-phase ‘Make It’ BCM methodology to structure and support change across the entire organization, ensuring it sticks and delivers value.