CRM Lead
At KPMG, we empower organizations to accelerate revenue and enhance customer engagement through Microsoft Dynamics 365 CRM. Building on years of partnership with Microsoft and with a team of certified professionals in Denmark, we have established ourselves as market leaders in delivering tailored CRM solutions. Our expertise spans the entire Dynamics 365 suite, enabling us to provide impactful solutions across Sales, Customer Service, Marketing, and Field Service.
What is Microsoft Dynamics 365 CE?
Microsoft Dynamics 365 Customer Engagement (CE) is a modern, cloud-based CRM platform that brings together sales, customer service, marketing, and field service into a single, integrated solution. It enables organizations to connect with customers in smarter, more personalized ways.
In today’s fast-changing environment, customer expectations are high. They want fast, relevant, and consistent experiences, whether they are contacting support, engaging in a campaign, or requesting field service. Dynamics 365 CE helps organizations meet these expectations by streamlining internal processes, enabling data-driven decisions, and supporting customer journeys.
With Dynamics 365 CE, organizations get:
- A unified view of customers across departments
- Tools to improve collaboration and transparency
- Automation that saves time and reduces errors
- Real-time insights that support better decision-making
- A flexible platform that grows with your business.
How we can help you
Our expertise ensures that organizations achieve meaningful and sustainable outcomes by leveraging the full potential of Dynamics 365. We guide clients through the entire lifecycle of Microsoft Dynamics CRM projects:
Analysis and scoping: Identifying business needs and aligning solutions
Implementation: Delivering tailored solutions that drive results
Training: Empowering teams to maximize the platform’s potential.
We specialize in delivering solutions across sales, customer service, marketing, and field Service. Explore how we can help your organization succeed with Microsoft Dynamics 365 CRM below.
KPMG empowers organizations to transform their sales processes with Dynamics 365 Sales, helping sellers connect with customers in meaningful ways. By streamlining sales actions and managing pipelines effectively, we enable businesses to drive revenue growth and improve operational efficiency. Our tailored solutions also enhance customer feedback and engagement, ensuring your sales teams are equipped to deliver impactful results.
With Dynamics 365 Customer Service, KPMG helps organizations automate customer service processes to improve efficiency and reduce response times. Our expertise ensures enhanced customer experiences through proactive support and data-driven insights. By optimizing service delivery, we enable businesses to meet evolving customer expectations and achieve operational excellence.
KPMG leverages Dynamics 365 Marketing to help organizations create personalized campaigns powered by AI-based recommendations. We enable seamless coordination of campaigns across business domains, ensuring consistency and maximizing impact. By strengthening customer relationships, our tailored solutions help businesses build loyalty and drive long-term growth.
KPMG supports organizations in optimizing on-site service delivery with Dynamics 365 Field Service. Through intelligent scheduling and real-time updates, we ensure field technicians are equipped to deliver exceptional service. Our solutions provide mobile support and tools to ensure first-time fix rates, improving customer satisfaction and operational efficiency.
At KPMG, we understand that true digital transformation goes beyond individual departments. That is why we deliver comprehensive solutions that unify the full suite of Microsoft Dynamics 365 applications – Sales, Customer Service, Marketing, Field Service, and beyond – into a cohesive, connected platform.
Dynamics 365 is not just a sales or service tool; it is a powerful ecosystem that enables seamless collaboration across your entire organization. By integrating data, processes, and insights across departments, we help businesses break down silos and create a 360-degree view of their customers and operations.
Whether it is aligning marketing campaigns with sales strategies, connecting field service operations with customer support, or using AI-driven insights to inform every customer interaction, KPMG ensures that your Dynamics 365 environment works as one intelligent, agile solution. This holistic approach empowers your teams to deliver consistent, personalized experiences and drive sustainable growth.
