Strategy & Operational Excellence

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Our transformation solutions
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If there is one certainty about strategy and operational excellence across all sectors, it is that organizations will face disruption - whether through logistical, geopolitical, environmental, or unexpected challenges. Business leaders must navigate these complexities while adopting innovative strategies and operational capabilities to remain agile, resilient, and competitive. By refining operational processes and aligning strategic goals, organizations can adapt swiftly to change and unlock long-term value.

The initial stages of your transformational journey can have the most profound impact on your ultimate outcome. It's during this stage that the big decisions are made and the place you are trying to end up in is determined. The quality of the outcome is in direct relation to how clearly you understand where you are trying to go. Business leaders should be the driving force for the vision but need a starting point to work from. That's where KPMG's Target Operating Model can help empower you to move to a 'best in class' vision.

We assist organizations across the entire transformation process - from defining goals to reaping the benefits. Our data-driven approach ensures that every aspect of the operating model is supported, whether through full-scale transformation or targeted expertise in specific design layers.

Christian Max Hansen

Head of Advisory & Partner

KPMG in Denmark

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The six design layers of KPMG’s Target Operating Model

Each of the six layers contains a number of 'assets' which are predefined and are designed to help you get to where you need to be sooner. Each asset can be thought of as a collection of solution accelerators comprised of hundreds of predefined or prebuilt processes, workflows, definitions, integrations, reports, dashboards, and even training programs. Using this combination of assets to suit your organization goes a long way towards helping you to envision where you are heading and validate that it will work for you.

Functional processes

Optimizes processes through discovery, design, execution, and sustainability, ensuring alignment with operational goals.
People

Defines who does what and focuses on organizational structure, skills, capabilities, and competencies required to enable the target operating model. Ensures alignment of global and local competencies to support transformation.
Service delivery model

Defines how capabilities are delivered by leveraging shared service centers, Centers of Excellence (CoEs), regional and global collaboration, and partnerships with adjacent market players to optimize service delivery.
Supporting technology

Global and local applications, systems, and enabling technologies are integrated to automate processes and support policy compliance, internal controls, and reporting.
Performance insights & data:

Provides the metrics, information requirements, and KPI framework needed to prioritize, execute, and monitor the target operating model while optimizing decision-making.
Governance

Defines risks and controls for every process and establishes controls to mitigate processing, financial, and operational errors, ensuring a well-governed operating model.

What we do

See how we work with strategy and operational excellence across key functions.

Digital transformation is the process of rethinking how your business operates - integrating technology, data, and new ways of working to become more agile, efficient, and innovative. We help you through the full transformation journey - from strategy and vendor selection to driving adoption and sustaining change.

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Finance functions face immense pressure to keep up with the pace of a rapidly changing and complex business environment. We guide CFOs in shaping a vision, assessing finance performance, and planning a roadmap for strategic improvements.

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A growing number of variants, increasing cost and competitive pressures have been shaping the procurement landscape for years. We offer support for a variety of transformational services to enhance your procurement team's efficiency.

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Organizational changes can be driven by factors such as acquisitions, mergers, downsizing, or IT implementations. We help you navigate the complexities of organizational transformation.

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Our transformation solutions for operational excellence

Our suite of business transformation solutions help clients get to a more productive and sustainable future. The solutions are designed to address different client challenges and different parts of a business or a operating model. Each one contains rich insights and is underpinned by our leading transformation methodology.