Citizens’ expectations are becoming more demanding as they seek low friction digital interactions, higher productivity and a greener economy. This is happening against the backdrop of fiscal challenges intensified by COVID-19 and the exit of the European Union. It is clear that the usual mental models to help navigate through this situation will not work.
The implementation of the Industrial Strategy, Devolution, Levelling up and Net Zero agendas need effective policy design, and an operational delivery that requires strong strategic planning.
