error
Subscriptions are not available for this site while you are logged into your current account.
close
Skip to main content

Loading

The page is loading.

Please wait...


      The breadth and depth of the UK’s professional and business services (PBS) sector has long been a strength of the UK economy, with this extending from the top end of the major global accountancy, consulting and legal networks down to a proliferation of smaller mid-market firms.

      The inclusion of PBS in the government’s Industrial Strategy as one of its eight focus sectors was an important recognition of this. PBS contributes some £300bn GVA to the economy and is responsible for around one in seven jobs. Crucially, it is not only important in its own right, but functions as a key enabler to other sectors – helping the businesses they serve become more profitable, productive and successful.

      Although a generally tough economy means that there are some client-side challenges to meet as businesses look to contain costs, nevertheless demand for services remains high – with AI in particular a hot advisory topic.

      For that reason, it is perhaps no surprise that the PBS sector emerges from our latest Pulse survey of private enterprises as more upbeat than average: 86% of leaders from private enterprise accountancy, consulting and legal businesses saying they are confident in the prospects for their business, compared to the overall average of 80%.

      Oliver Duckett

      Partner, UK Head of Business Services sector

      KPMG in the UK



      Tech and AI driving investment strategy

      PBS leaders are strongly backing technology investment as the route to future growth. Sixty-eight percent name this as their top investment priority, slightly ahead of the all-sector figure of 66%. With AI holding so much potential to transform their own businesses, as well as being a rich source of work supporting clients to do the same, this focus is not surprising. PBS leaders are also calling on the government to make measures that support technology and digital adoption a priority in the Autumn Budget (41%), followed by a growth-focused investment and industrial strategy (39%). 

      One of the key determinants of success here, however, will be making the right investments – and then deploying them effectively so as to derive full value. Time will tell which firms have made the right bets, along with the discipline and governance to turn those bets into profits on the bottom line.

      People-based propositions

      It is interesting to see workforce & skills as the clear second investment priority (37%) – indicating that PBS firms recognise the key importance of their people. Despite all the hype around tech, in a services business it is still people that deliver the difference to clients. It is people that build rapport and form enduring relationships, not machines. Supporting and investing in people is therefore critical, including through upskilling and training so they can fully deliver on what the technology has to offer. There has been much written and speculated about the impact of AI on employment in professional services. My view is that, while it will remove some roles, it will create others. There will continue to be a wealth of career paths and possibilities in PBS for those who are prepared to embrace innovation, collaboration and new ways of working.


      Internationalisation and M&A

      Looking at what PBS leaders say about the strategic approach to driving growth, entering new markets, including overseas, is out in front (64%), followed by launching new products and services (59%). Passporting our PBS strength internationally was one of the elements set out in the Industrial Strategy, and it seems that this is reflected by actual intention on the ground. If firms can leverage the UK’s reputation around the world as leaders in professional services, the boost to national GDP could be even greater.

      Another notable feature of the growth strategy is M&A. Over a quarter of leaders (26%) listed acquisitions as a lever, ahead of the all-sector figure of 22%. Again, this reflects what we have been seeing in the market, with PBS one of the most active sectors for deals at the mid-market level. This partly stems from the sheer number of firms operating in the market: the fragmentation this produces makes it ripe for consolidation. It also reflects the intense levels of competition in the market, which is driving firms to seek to leapfrog their rivals through increased scale. In the legal sector in particular, it is also being driven by bolt-on strategies: acquiring (or merging with) a firm with a particular legal specialism to bolster the whole of brand offering. I expect the busy M&A market in PBS to continue for the foreseeable future.

      Time to capitalise

      Professional and business services firms have plenty of opportunity in front of them. Now is the time to seek to capitalise on this. Invest, innovate and be prepared to fail fast; support and invest in your people; listen to what your clients really want; focus everything on delivering against that. For all the technological transformation in the market, it is the fundamental qualities of running a PBS business that will be the ultimate determinants of success.



      Our strategy and growth insights

      Business insights from the UK's privately owned companies & entrepreneurs

      Download the latest Barometer Pulse infographic for a quick view of the trends, challenges and opportunities shaping UK private enterprises.

      Something went wrong

      Oops!! Something went wrong, please try again


      MTD

      Get in touch


      Discover why organisations across the UK trust KPMG to make the difference and how we can help you to do the same.