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      Citizens today expect more from public services – seamless user experiences on digital touchpoints and low barriers to entry.

      Modernisation is now top of mind for government department heads, chief technology officers, and chief human resources officers across the ministerial government departments and local agencies. And although digital transformation is critical, attracting and retaining a digitally skilled workforce is equally as important.

      Being connected means harnessing technology so the entire organisation – front, middle and back is aligned to shift points of interaction to reflect citizen’s needs and preferences.

      Nicholas Fox
      Nicholas Fox

      Partner, Head of Government (Justice)

      KPMG in the UK

      How a connected approach to technology, employees and citizens can drive collaboration and resilience.

      Nicholas Fox

      Partner, Head of Government (Justice)

      KPMG in the UK

      How far are you towards a connected organisation?
      Take the KPMG Connected Enterprise Capability Maturity Diagnostic

      Connected Central Government from KPMG

      This is our proven approach to helping central government departments put citizens at the centre of digital transformation, through an insight-led, citizen-centric approach.

      Technology is a crucial enabler to making powerful progress towards a building enduring trust in the public sector. To modernise and catalyse a change towards, our Connected methodology ensures citizen-centricity is at the heart of everything – from strategy to execution. It allows for central government departments to have a laser focus on key blueprints:

      • Workforce – new ways of working to drive alternative outcomes
      • Trust – establish security through controls and to future proof the organisation
      • Experience – seamless interaction with public services at all levels

      Make powerful progress to future proof your organisation.

      What does a connected future look like for central government?

      psychology_alt

      How can you drive better decision making?​

      How can you drive better decision making?​

      Insight-driven strategies and actions

      Using data, advanced analytics, and insights with real-time understanding of citizen’s needs and preferences can help shape better informed decisions.

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      How do you meet citizen’s demand and expectation on experience?

      How do you meet citizen’s demand and expectation on experience?

      Citizen centricity by design

      Improve the citizen experience by providing seamless and effortless experiences on how they interact with public sector services.

      psychology_alt

      How do you achieve streamlined supply chain operations?​

      How do you achieve streamlined supply chain operations?​

      Analytics-powered supply chain management

      Smarter supply chain operations is key to providing timely services for citizens to meet rising demand.

      What are the 8 Connected Central Government capabilities?

      Eight capabilities, for twice the impact


      The most successful organisations invest in eight capabilities which span all areas of the customer experience. This ensures a connected organisation that goes beyond cross-channel interactions.

      Those that invest in all eight capabilities are twice as likely to meet customer expectations, achieve objectives and deliver return on investment.

       

       

      2x

      Impact

      Insight-driven strategies and action

       

      Better insights help you better understand customer needs, develop customised solutions, and create seamless experiences.

      Nick Whitfeld
      Partner, Data and Analytics

      Paul Henninger
      Partner, Head of Lighthouse

      View slip sheet

      Innovative products and services

       

      The need for fresh thinking and ideas doesn't stop, and it's the only way to meet your customers' growing expectations and help them achieve success.

      Penny McLoughlin
      Director, Ignition Services

      View slip sheet

      Experience centricity by design

       

      Today's customers want personalised, connected experiences. And that isn't going to change anytime soon.

      Tim Knight
      Partner, Customer Advisory

      View slip sheet

      Responsive operations and supply chain

       

      The beating heart of your organisation, deliver on the customer promise via responsive operations and supply chain.

      Kirk Hull
      Director, Operations and Supply Chain

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      Integrated partner and alliance ecosystem

       

      No organisation does it all themselves. Building successful alliances can help your organisation deliver a competitive edge and extend your business growth into new markets.

      Adrian Clamp
      Partner, Head of Digital Transformation

      View slip sheet

      Digitally-enabled technology architecture

       

      Architect and engineer smart digital services, technology and platforms in a cost-effective, scalable manner.

      Iain Fox
      Partner, Microsoft Business Solutions

      Phil Crozier
      Partner, Connected Technology

      View slip sheet

      Aligned and empowered workforce

       

      Every business needs to build engaging employee experiences, working with them to deliver on your customer promise today and in the future.

      Mark Williamson
      Partner, People Consulting

      Louise Scott-Worrall
      Partner, Learning

      View slip sheet

      Seamless interactions and commerce

       

      KPMG Connected Enterprise helps organisations across sales, marketing and service to drive business smoothly.

      Hugh O'Reilly
      Associate Partner, Financial Services, Customer

      Clotilde Chohan
      Director, Customer Transformation

      View slip sheet

      Our people

      Nicholas Fox
      Nicholas Fox

      Partner, Head of Government (Justice)

      KPMG in the UK

      Dan Smith-image
      Dan Smith

      Partner – Public Sector Digital Transformation

      KPMG in the UK

      Get in touch

      Read enough? Get in touch with our team and find out why organisations across the UK trust us to make the difference.

      Contact us
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