Consumer Duty - International payments and pricing: The FCA has published the findings of its review on the transparency of international payment costs under the Consumer Duty setting out good and poor practice observed. The FCA found that, while some firms were clearly displaying fees and charges and remittance amounts, this was not universally the case. Issues identified included unclear transaction fees, a lack of clarity around variable fees, and relevant information to inform decision making being hard to find.
Targeted Support policy sprint: The FCA has concluded its six week policy sprint on the proposed Targeted Support regime. The goal of the sprint was to explore new ways to help consumers make important investment decisions and to help accelerate the final policy proposals which will be put out for consultation by the end of June 2025, covering both pensions and investments. In line with its new growth and competitiveness mindset, this is the first time the FCA has used a policy sprint to test future rules before formal consultation. The sprint involved industry, consumer groups, the ICO and, critically, the FOS.
Pure Protection Market Study: The FCA has formally commenced its Market Study on Pure Protection. The revised Terms of Reference confirm the exclusion from scope of private medical insurance, accident, sickness, and unemployment insurance, and funeral plans. The study will focus on five areas (i) design of distribution arrangements and commissions, (ii) fair value of products, (iii) insurer exits impacts, (iv) the protection gap and access to cover, and (v) barriers to investment and innovation. The interim report is expected by December 2025.
Customers in vulnerable circumstances: The FCA has published the results of its multi-firm review of retail banks' treatment of customers in vulnerable circumstances (CiVC). While some firms displayed good practices, the FCA identified areas for improvement across all firms: (i) the understanding and application of policies and procedures for the treatment of CiVC, (ii) issues identifying and responding to customer needs, (iii) deficiencies in outcomes testing with MI lacking the necessary breadth and depth to evidence customer outcomes, and (iv) fragmented customer journeys risking distress and upset. The FCA specifically highlights the need to improve how firms treat customers affected by bereavement or registering a power of attorney (PoA).
Mortgage loan to income flow ratio: The FCA and the PRA have jointly proposed to increase the de minimis threshold above which the Loan to Income (LTI) flow limit is applied in mortgage lending, from £100m to £150m. This aligns with the FPC’s November 2024 recommendation. The change should correct regulatory tightening caused by nominal UK GDP growth, and restore the percentage of exempt mortgage lending to its original level.
PRA changes to depositor protection: The PRA is consulting on changes to FSCS depositor protection. The PRA proposes to increase the FSCS limits to depositors from £85,000 to £110,000 and the limit for temporary high balances from £1m to £1.4m. This aims to ensure that the limit has not been eroded in real terms due to changes in consumer price inflation.
Motor finance commission: The FCA has released its written submission to the Supreme Court to assist its consideration of the appeal to overturn last year’s Court of Appeal (CoA) decision that ‘a broker could not lawfully receive a commission from a lender without obtaining the customer’s fully informed consent to the payment’. The FCA argues the CoA's approach went too far by effectively treating motor-dealer brokers as owing fiduciary duties to consumers, and that its characterisation of motor dealer brokers’ obligations differed from the regulatory framework in place. The FCA will take the Supreme Court’s judgement into account when determining the outcome of its consultation on proposals to extend the time firms have to respond non-discretionary commission motor finance complaints. Read more about the CoA ruling that has led to the appeal here.
FCA review of trading apps and consumer behaviour: Alongside behavioural research, the FCA has published the findings of its review of trading apps, intended to help firms understand their obligations in full. It found some positive practices but also some areas for improvement, for example, around the target market assessment, appropriateness test and price and fair value.