FCA Regulatory Priorities: Retail Banking: The FCA’s key priorities for the coming year are:
- Access to cash and essential banking services
- Good outcomes from products and services
- Fighting fraud and other financial crime
- Operational resilience and data security
FCA Regulatory Priorities: Mortgages: The FCA’s key priorities for the coming year are:
- Improving consumer outcomes under the Mortgage Rule Review
- Encouraging responsible lending and supporting mortgage borrowers in financial difficulty
- Ensuring the quality of advice
FCA Regulatory Priorities: Consumer Finance: The FCA’s key priorities for the coming year are:
- Consumers can access credit that meets their needs
- Firms support consumers who struggle with debt
- Consumers can complain when things go wrong and get appropriate redress
FCA Regulatory Priorities: Consumer Investments: The FCA’s key priorities for the coming year are:
- Building a stronger investment culture
- Strengthening trust
- Securing good consumer outcomes
- Strengthening financial controls
FCA market study on later life mortgages: The FCA has published the terms of reference for its market study on later life mortgages. The study will consider whether changes are needed to enable the lifetime and retirement interest only (RIO) mortgage sector to better meet consumers’ changing needs, driven by effective competition in the market. The FCA invites feedback on the terms of reference by 17 April, and will provide a further update by the end of the year.
FCA, FOS, HMT updates on modernising the redress system: The FCA and FOS are consulting further (CP26/9) on proposals to improve the way complaints and compensation are handled across the UK financial services sector. The consultation forms part of a broader programme launched following the Chancellor’s Mansion House speech in November 2024, which initiated work to modernise the UK’s redress system. The speech was followed by a joint FCA/FOS call for input and CP25/22 in July 2025. CP26/9 sets out changes that could be implemented within the existing legislative framework ahead of wider statutory reforms, alongside an FCA policy statement finalising elements of CP25/22. In parallel, the government has shared an update on its consultation and set out corresponding areas where it plans to legislate – including to make itself responsible for the appointment of the Chair of the FOS, and to make the appointment of the FOS Chief Ombudsman subject to government approval.
FCA guidance on identifying and rectifying harm: The FCA has published Finalised Guidance FG26/2 setting out good and poor practice on identifying and rectifying harm. It provides practical examples drawn from supervisory experience to help firms understand how to comply with existing rules, guidance and principles when identifying consumer harm and undertaking redress exercises. FG26/2 builds on requirements in the Dispute Resolution: Complaints sourcebook (DISP) and the FCA's Principles for Businesses (PRIN), which expect firms to take reasonable steps to identify and remedy problems caused by their activities. This includes explaining how firms may identify potential consumer harm, assess whether remedial action is required and design redress exercises where appropriate.
FCA motor finance scheme update: The FCA has announced changes to its proposed motor finance compensation scheme. These include giving lenders an implementation period of three months (or five for older agreements), removing the requirement for existing complainants to opt into the scheme, and allowing lenders to communicate the redress decision and amount upon determination. Lenders will also not be mandated to communicate redress offers via recorded delivery, and consumers receiving an offer of redress will be able to accept it immediately, replacing the need for lenders to issue a provisional and final redress determination. These changes will likely be welcomed by lenders as they streamline the scheme proposals and reduce the administrative burden. If the FCA proceeds with a scheme, it will publish final rules in late March.
FCA targeted support authorisations gateway: The FCA has opened its authorisation gateway for firms wishing to provide targeted support ahead of the regime going live on 6 April. Read more in here.
FCA targeted support and segmentation considerations: The FCA has published good and poor practice to help firms to design consumer segments. The examples provided should be helpful as firms tackle some of the trickier aspects of segmentation, such as the characteristics to use and the data to draw on. The FCA expects the FOS to consider this publication when deciding what is fair and reasonable in respect of a complaint.