Tech disruption. Talent development and retention. Relentless market shifts.
Faced with ongoing volatility, most companies are trying to balance short-term targets with long-term growth while continually adapting to change. Many are engaging managed services to help.
In fact, according to the latest KPMG and HFS Research Managed Services Outlook, about 70 percent of companies worldwide are using managed services for half or more of their activities throughout the front, middle, and back office. Usage is expected to increase in the next one to two years.
This operating model combines artificial intelligence (AI) and other advanced technologies with embedded domain expertise, sector-specific knowledge, consulting capabilities, and strategic collaboration — all packaged in a multi-year, as-a-service subscription with predictable costs.
Four key findings to consider
Progressive companies know the importance of ongoing transformation and seek flexible operating models to accelerate it. Review our research, based on a survey of more than 1,200 business leaders globally, to see how your organization’s managed services delivery model compares related to these metrics:
