Generative AI hails the next generation of managed services

The future is closer than you think

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KPMG Managed Services

Achieving new outcomes

Accelerated transformation is one of the main paths to sustained advantage. Managed services should be a key part of the journey, providing flexible operating models that can quickly pivot amid constant change.

Now, with generative AI (GenAI), managed services are on the cusp of a new generation, providing enhanced levels of long-term value. In addition to automating tasks for improved productivity, GenAI has the ability to write new code, diagnose and fix problems, enhance customer and employee experiences, and more.

See the white paper, ‘Reimagining managed services' (PDF 1.5 MB) to examine the potential of the technology in four key areas:

  • Cybersecurity
  • IT service management
  • Financial crime compliance
  • Government grants material

KPMG member firms have already begun incorporating GenAI within managed services, helping clients improve outcomes related to:

    • Revenue and profitability
    • Compliance with regulations
    • Resilience amid ever-changing threats
    • Customer loyalty
    • Government assistance in disaster recovery

    Reimagining managed services

    Enabling the next generation with generative AI

    Explore more

    Accelerating business transformation

    Discover how companies use modern managed services to move beyond cost savings alone to deliver strategic outcomes like resilience, trust, and growth.

    Maximizing SaaS value

    See how companies use managed services for digital transformation and long-term return on cloud investments.

    Perspectives on managed services

    Drive transformation at the speed of business


    Our people


    David J. Brown

    Global Head, Managed Services, KPMG International and Principal, Advisory,

    KPMG in the U.S.


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