Generative AI hails the next generation of managed services

Achieving new outcomes

Accelerated transformation is one of the main paths to sustained advantage. Managed services should be a key part of the journey, providing flexible operating models that can quickly pivot amid constant change.

Now, with generative AI (GenAI), managed services are on the cusp of a new generation, providing enhanced levels of long-term value. In addition to automating tasks for improved productivity, GenAI has the ability to write new code, diagnose and fix problems, enhance customer and employee experiences, and more.

Examine the potential of the technology in four key areas

KPMG Managed Services

Achieving new outcomes

Accelerated transformation is one of the main paths to sustained advantage. Managed services should be a key part of the journey, providing flexible operating models that can quickly pivot amid constant change.

Now, with generative AI (GenAI), managed services are on the cusp of a new generation, providing enhanced levels of long-term value. In addition to automating tasks for improved productivity, GenAI has the ability to write new code, diagnose and fix problems, enhance customer and employee experiences, and more.

See the white paper, ‘Reimagining managed services' (PDF 1.5 MB) to examine the potential of the technology in four key areas:

Cybersecurity

IT service management

Financial crime compliance

Government grants material

How KPMG uses GenAI in managed services to help enhance client outcomes

Revenue and profitability

Compliance with regulations

Resilience amid ever-changing threats

Customer loyalty

Government assistance in disaster recovery

Reimagining managed services

Enabling the next generation with generative AI

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Our insights

Discover how companies use modern managed services to move beyond cost savings alone to deliver strategic outcomes like resilience, trust, and growth.