KPMG Managed Services

In an environment of constant change, we believe you can only go so far with traditional managed services focused mainly on labor arbitrage for transactional work.

You can get more from your managed services with KPMG. We can help you move from transactional to transformational and build functions that pivot at the speed of the market. We can help you gain and sustain innovation, resilience and flexibility — all while doing it with confidence, knowing you’re supported by one of the world’s largest and most experienced networks.

Managed services that go beyond

Change is the only constant in today’s business landscape. Consequently, traditional approaches to managed services—such as labor arbitrage, transactional work, and outsourcing “low-value” tasks—have their limitations. In fact, the majority of companies today recognize that enhanced service delivery is crucial for growth—8 out of 10 expect that expanding enterprise-wide managed services will drive long-term value. Companies seek assistance in reducing costs and achieving more strategic outcomes. They aim to develop business functions that can adapt swiftly to market changes. Additionally, they strive to gain and maintain advantages through continuous transformation.

Learn more: KPMG and HFS Research Managed Services Outlook 2024-25

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Go beyond the back office

High-value opportunities for sustainable transformation are embedded throughout your business—in non-core and core processes, and across the front, middle, and back offices. Modern managed services help unlock that broader spectrum of opportunities.

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Go beyond cost savings

Our scalable services can cut total cost of operations by 15 to 45 percent. But that’s just the start. Our skilled teams and leading practices support strategic opportunities like speed to market, enhanced insights, and continuous transformation.

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Go beyond technology

Impactful transformations are tech-enabled and strategy-led. So we bring the technology you need, but matched with our renowned expertise across functions, processes, and industries. We collaborate with you to define your vision and then operationalize it.

Going Beyond: Managed Services

See how managed services can help you drive transformation at the speed of business

Operationalize your growth ambition with KPMG Managed Services to help you:

Accelerate transformation

Access specialized talent

Quickly respond to market change

Generate insights

Build and sustain stakeholder trust

Retain customers and employees

A focus on relationships and results

Strategic collaboration

Advanced technologies are critical for the operations of the future, but true transformation is always human, with people and tech working in harmony. That’s why KPMG firms bring as-a-service solutions from proprietary cloud tools to leading global platforms, backed by credentialed KPMG specialists and advisory services.

Board-level credibility

When transforming your business, deciding who to trust with your high-value processes is crucial. At KPMG, our professionals deliver with precision, providing the subject-matter expertise and clear communication that have been the foundation of our reputation for decades.

Leading alliances

KPMG firms have alliances with some of the world’s leading technology providers—including Microsoft Azure OpenAI, Oracle, Workday, and others—plus a robust in-house portfolio of automation. So your transformation can benefit from relevant digital capabilities, along with KPMG professionals’ knowledge, experience, and commitment to continuous process improvement.

Your transformation journey partner — from vision to value

In our view, accelerated transformation is the path to sustained advantage, but in a world of constant flux, it’s not a destination. By the time you get there, “there” has likely already moved on.

That’s why we believe it’s not enough to just transform. Many companies should do so continually — with flexible models that keep evolving.

KPMG firms can help you create these operating models, delivering processes on a subscription “as-a-service” basis that are designed to provide:

Predictable costs

Meaningful outcomes

The option to flex up or down to meet fast-changing needs

Operational excellence

A superior client experience

Any-shore delivery

Discover our modern managed services solutions

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Managed services for risk, regulation, & compliance

A managed services partner delivering outcomes that matter.

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Cyber Managed Services

Proactively get ahead of cybersecurity issues.

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Cloud Platform Management

Services and support to drive continuing evolution.

Client stories

Stabilizing your future amid a constantly shifting landscape

As well as helping to reduce the total cost of operations, we have a strong track record of high net promoter scores, helping to meet or exceed service level agreements.. These client stories highlight the work of KPMG firms around the globe: