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      Nicola is a legal operations professional and leads Legal Operations Transformation Services (LOTS) team in the UK. The team specialises in delivering operational transformation programmes that help General Counsel (GC) and in-house legal teams maximise cost efficiencies, proactively manage risk, optimise operations and position teams as strategic and valuable partners to the business. 

      Nicola is a highly skilled legal operations professional with extensive experience in successfully delivering organisational change projects both for private practice and in-house teams. She is an expert at helping organisations re-imagine legal service delivery by developing and implementing solutions that help clients to:

      • Unlock maximum value from their total legal spend 

      • Achieve improved efficiency and control of resources 

      • Adopt a more proactive approach to managing risk and regulatory requirements 

      • Develop clear KPIs that can be measured against business data

      • Embed tech-enabled, optimised working practices

      • Run on a flexible and more agile resource model. 

      Nicola has recently worked with clients across a range of industries including financial services, pharmaceutical, technology and automotive. 

      Nicola is passionate about helping organisations re-imagine legal service delivery and redefine operational excellence. She helps legal functions collaborate with the business in a partnership approach that is aligned to the business strategy. This also means supporting General Counsel and Heads of Legal to become advisors to the business rather than narrow legal specialists – helping them run legal as a business, for the business.

      1. Areas of expertise

        Legal Operations Transformation

        Organisational Change

        Legal Technology Procurement and Implementation

        Process and Workflow Optimisation

        Contract Automation

      2. Education & qualification

        Executive MBA, Henley Business School

        BA (Hons) Performing Arts

      3. Accreditations

        CIM Professional Diploma