Local Government in the UK has changed immeasurably since the start of the pandemic and the pace of change is set to continue. In our report ‘The Future of Local Government’ we gave our views on how personalisation, data driven design, embracing connectivity and customer-centricity is transforming the way local government delivers services.
We also wanted to hear our client’s views on the Future of Local Government and what the changes mean for them. We held a series of interviews with local authority Chief Executives and asked:
- What the future of local government looks like for them?
- What will it mean for their customers?
- What’s going to be the biggest challenge to overcome?
- What a connected enterprise means to them?
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