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    A bold new customer-centric future awaits government and public services and there is no time to lose for leaders to consider whether their current investment plans effectively capitalise on known opportunities, align with customer and community expectations, and deliver the future we want to see.

    Change that meets the rapid pace of digital innovation and customer expectations has become inevitable for organisations hoping to provide modern services that support the people and communities they serve. Public sector leaders should decide if they need to transform or optimise.

    Tamas Wood
    Tamas Wood

    Partner, UK Head of Advisory - Infrastructure, Government and Healthcare

    KPMG in the UK

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    What is KPMG’s Connected Enterprise for Government and Public Sector?

    It is our approach to citizen-centric digital transformation. It aligns every critical process, function, and relationship of the organisation to meet citizen expectations, create business value and drive sustainable growth in a digital world.

    KPMG’s Connected Enterprise for Government framework features a well-established toolkit to support and help accelerate government transformation initiatives. The framework strategically addresses core business drivers with a focus on the following key areas and requirements.

    transformation

    Transformation

    Operating-model transformation is required where an organisation has significantly changed its strategic ambition or requires a fundamental shift in its value proposition and business model.

    Optimisation

    Operating-model optimisation is where an organisation needs to improve its organisational effectiveness and efficiency in order to help improve performance, meet its strategic ambition and enact its business model.

    optimisation

    Benchmark your organisation

    Whichever path you choose, the building blocks are the same for public sector:

    01

    Review purpose, strategy and mission

    02

    Adopt a target-operating model

    03

    Modernise technology

    04

    Improve core capabilities to deliver the mission

    What are the 8 Connected capabilities?

    The KPMG Connected Enterprise for Government approach is designed to help public sector organisations assess their existing capabilities, identify capability gaps, and manage the transformation hurdles across the enterprise to design and embrace the future of their sector.

    Eight capabilities, for twice the impact


    The most successful organisations invest in eight capabilities which span all areas of the customer experience. This ensures a connected organisation that goes beyond cross-channel interactions.

    Those that invest in all eight capabilities are twice as likely to meet customer expectations, achieve objectives and deliver return on investment.

    Click on a capability box to discover more.

    Eight capabilities, for twice the impact

    The most successful organisations invest in eight capabilities which span all areas of the customer experience. This ensures a connected organisation that goes beyond cross-channel interactions.

    Those that invest in all eight capabilities are twice as likely to meet customer expectations, achieve objectives and deliver return on investment.

    Click on a capability box to discover more

    Insight-driven strategies and action

    Better insights help you better understand customer needs, develop customised solutions and create seamless experiences.

    Nick Whitfeld
    Partner, Data and Analytics

    Paul Henninger
    Partner, Head of Lighthouse

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    Innovative products and services

    The need for fresh thinking and ideas doesn't stop, and it's the only way to meet your customers' growing expectations and help them achieve success.

    Penny McLoughlin
    Director, Ignition Services

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    Experience centricity by design

    Today's customers want personalised, connected experiences. And that isn't going to change anytime soon.

    Tim Knight
    Partner, Customer Advisory

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    Seamless interactions and commerce

    KPMG Connected Enterprise helps organisations across sales, marketing and service to drive business smoothly.

    Hugh O'Reilly
    Associate Partner, Financial Services, Customer

    Clotilde Chohan
    Director, Customer Transformation

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    Responsive operations and supply chain

    The beating heart of your organisation, deliver on the customer promise via responsive operations and supply chain.

    Kirk Hull
    Director, Operations and Supply Chain

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    Aligned and empowered workforce

    Every business needs to build engaging employee experiences, working with them to deliver on your customer promise today and in the future.

    Mark Williamson
    Partner, People Consulting

    Louise Scott-Worrall
    Partner, Learning

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    Digitally-enabled technology architecture

    Architect and engineer smart digital services, technology and platforms in a cost-effective, scalable manner.

    Iain Fox
    Partner, Microsoft Business Solutions

    Phil Crozier
    Partner, Connected Technology

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    Integrated partner and alliance ecosystem

    No organisation does it all themselves. Building successful alliances can help your organisation deliver a competitive edge and extend your business growth into new markets.

    Adrian Clamp
    Partner, Head of Digital Transformation

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    The connected future of public sector

    Our connected capability for public sector industries

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    Get in touch

    Read enough? Get in touch with our team and find out why organisations across the UK trust us to make the difference.

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