A Connected Enterprise for Government and Public Sector

A bold new customer-centric future awaits government and public services and there is no time to lose for leaders to consider whether their current investment plans effectively capitalise on known opportunities, align with customer and community expectations, and deliver the future we want to see.

Change that meets the rapid pace of digital innovation and customer expectations has become inevitable for organisations hoping to provide modern services that support the people and communities they serve. Public sector leaders should decide if they need to transform or optimise.

Tamas Wood

Partner, IGH Governance, Risk & Compliance Services

KPMG in the UK

mail
call

Subscribe to our local government insights

What is KPMG’s Connected Enterprise for Government and Public Sector?

It is our approach to citizen-centric digital transformation. It aligns every critical process, function, and relationship of the organisation to meet citizen expectations, create business value and drive sustainable growth in a digital world.

KPMG’s Connected Enterprise for Government framework features a well-established toolkit to support and help accelerate government transformation initiatives. The framework strategically addresses core business drivers with a focus on the following key areas and requirements.

Transformation

Operating-model transformation is required where an organisation has significantly changed its strategic ambition or requires a fundamental shift in its value proposition and business model.

Optimisation

Operating-model optimisation is where an organisation needs to improve its organisational effectiveness and efficiency in order to help improve performance, meet its strategic ambition and enact its business model.

Benchmark your organisation

Whichever path you choose, the building blocks are the same for public sector:

01

Review purpose, strategy and mission

02

Adopt a target-operating model

03

Modernise technology

04

Improve core capabilities to deliver the mission

What are the 8 Connected capabilities?

The KPMG Connected Enterprise for Government approach is designed to help public sector organisations assess their existing capabilities, identify capability gaps, and manage the transformation hurdles across the enterprise to design and embrace the future of their sector.

Eight capabilities, for twice the impact

The most successful organisations invest in eight capabilities which span all areas of the customer experience. This ensures a connected organisation that goes beyond cross-channel interactions.

Those that invest in all eight capabilities are twice as likely to meet customer expectations, achieve objectives and deliver return on investment.

Click on a capability box to discover more.

Insight-driven strategies and action

Innovative products and services

Experience centricity by design

Seamless interactions and commerce

2x

Impact

Responsive operations and supply chain

Aligned and empowered workforce

Digitally-enabled technology architecture

Integrated partner and alliance ecosystem

Introduction
Insight-driven strategies and action
Innovative products and services
Experience centricity by design
Seamless interactions and commerce
Responsive operations and supply chain
Aligned and empowered workforce
Digitally-enabled technology architecture
Integrated partner and alliance ecosystem

Eight capabilities, for twice the impact

The most successful organisations invest in eight capabilities which span all areas of the customer experience. This ensures a connected organisation that goes beyond cross-channel interactions.

Those that invest in all eight capabilities are twice as likely to meet customer expectations, achieve objectives and deliver return on investment.

Click on a capability box to discover more

Insight-driven strategies and action

Better insights help you better understand customer needs, develop customised solutions and create seamless experiences.

Nick Whitfeld
Partner, Data and Analytics

Paul Henninger
Partner, Head of Lighthouse

Download slip sheet

Innovative products and services

The need for fresh thinking and ideas doesn't stop, and it's the only way to meet your customers' growing expectations and help them achieve success.

Penny McLoughlin
Director, Ignition Services

Download slip sheet

Experience centricity by design

Today's customers want personalised, connected experiences. And that isn't going to change anytime soon.

Tim Knight
Partner, Customer Advisory

Download slip sheet

Seamless interactions and commerce

KPMG Connected Enterprise helps organisations across sales, marketing and service to drive business smoothly.

Hugh O'Reilly
Associate Partner, Financial Services, Customer

Clotilde Chohan
Director, Customer Transformation

Download slip sheet

Responsive operations and supply chain

The beating heart of your organisation, deliver on the customer promise via responsive operations and supply chain.

Kirk Hull
Director, Operations and Supply Chain

Download slip sheet

Aligned and empowered workforce

Every business needs to build engaging employee experiences, working with them to deliver on your customer promise today and in the future.

Mark Williamson
Partner, People Consulting

Louise Scott-Worrall
Partner, Learning

Download slip sheet

Digitally-enabled technology architecture

Architect and engineer smart digital services, technology and platforms in a cost-effective, scalable manner.

Iain Fox
Partner, Microsoft Business Solutions

Phil Crozier
Partner, Connected Technology

Download slip sheet

Integrated partner and alliance ecosystem

No organisation does it all themselves. Building successful alliances can help your organisation deliver a competitive edge and extend your business growth into new markets.

Adrian Clamp
Partner, Head of Digital Transformation

Download slip sheet