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      A bold new customer-centric future awaits government and public services and there is no time to lose for leaders to consider whether their current investment plans effectively capitalise on known opportunities, align with customer and community expectations, and deliver the future we want to see.

      Change that meets the rapid pace of digital innovation and customer expectations has become inevitable for organisations hoping to provide modern services that support the people and communities they serve. Public sector leaders should decide if they need to transform or optimise.

      Tamas Wood
      Tamas Wood

      Partner, UK Head of Advisory - Infrastructure, Government and Healthcare

      KPMG in the UK

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      What is KPMG’s Connected Enterprise for Government and Public Sector?

      It is our approach to citizen-centric digital transformation. It aligns every critical process, function, and relationship of the organisation to meet citizen expectations, create business value and drive sustainable growth in a digital world.

      KPMG’s Connected Enterprise for Government framework features a well-established toolkit to support and help accelerate government transformation initiatives. The framework strategically addresses core business drivers with a focus on the following key areas and requirements.

      transformation

      Transformation

      Operating-model transformation is required where an organisation has significantly changed its strategic ambition or requires a fundamental shift in its value proposition and business model.

      Optimisation

      Operating-model optimisation is where an organisation needs to improve its organisational effectiveness and efficiency in order to help improve performance, meet its strategic ambition and enact its business model.

      optimisation

      Benchmark your organisation

      Whichever path you choose, the building blocks are the same for public sector:

      01

      Review purpose, strategy and mission

      02

      Adopt a target-operating model

      03

      Modernise technology

      04

      Improve core capabilities to deliver the mission

      What are the 8 Connected capabilities?

      The KPMG Connected Enterprise for Government approach is designed to help public sector organisations assess their existing capabilities, identify capability gaps, and manage the transformation hurdles across the enterprise to design and embrace the future of their sector.

      Eight capabilities, for twice the impact


      The most successful organisations invest in eight capabilities which span all areas of the customer experience. This ensures a connected organisation that goes beyond cross-channel interactions.

      Those that invest in all eight capabilities are twice as likely to meet customer expectations, achieve objectives and deliver return on investment.

      Click on a capability box to discover more.

      Eight capabilities, for twice the impact

      The most successful organisations invest in eight capabilities which span all areas of the customer experience. This ensures a connected organisation that goes beyond cross-channel interactions.

      Those that invest in all eight capabilities are twice as likely to meet customer expectations, achieve objectives and deliver return on investment.

      Click on a capability box to discover more

      Insight-driven strategies and action

      Better insights help you better understand customer needs, develop customised solutions and create seamless experiences.

      Nick Whitfeld
      Partner, Data and Analytics

      Paul Henninger
      Partner, Head of Lighthouse

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      Innovative products and services

      The need for fresh thinking and ideas doesn't stop, and it's the only way to meet your customers' growing expectations and help them achieve success.

      Penny McLoughlin
      Director, Ignition Services

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      Experience centricity by design

      Today's customers want personalised, connected experiences. And that isn't going to change anytime soon.

      Tim Knight
      Partner, Customer Advisory

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      Seamless interactions and commerce

      KPMG Connected Enterprise helps organisations across sales, marketing and service to drive business smoothly.

      Hugh O'Reilly
      Associate Partner, Financial Services, Customer

      Clotilde Chohan
      Director, Customer Transformation

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      Responsive operations and supply chain

      The beating heart of your organisation, deliver on the customer promise via responsive operations and supply chain.

      Kirk Hull
      Director, Operations and Supply Chain

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      Aligned and empowered workforce

      Every business needs to build engaging employee experiences, working with them to deliver on your customer promise today and in the future.

      Mark Williamson
      Partner, People Consulting

      Louise Scott-Worrall
      Partner, Learning

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      Digitally-enabled technology architecture

      Architect and engineer smart digital services, technology and platforms in a cost-effective, scalable manner.

      Iain Fox
      Partner, Microsoft Business Solutions

      Phil Crozier
      Partner, Connected Technology

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      Integrated partner and alliance ecosystem

      No organisation does it all themselves. Building successful alliances can help your organisation deliver a competitive edge and extend your business growth into new markets.

      Adrian Clamp
      Partner, Head of Digital Transformation

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      The connected future of public sector

      Our connected capability for public sector industries

      Further updates

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      Get in touch

      Read enough? Get in touch with our team and find out why organisations across the UK trust us to make the difference.

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