Faced with an increasingly complex and uncertain operating environment, organizations — and the people within them — are under pressure to make decisions better, faster and smarter. Yet, as stakeholder expectations shift, and as technology advances, new ways of working and regulatory change are making it harder for people to make the right decisions. And so, opportunities can be missed. Value lost. And trust eroded.
KPMG professionals work with clients, bringing a level of knowledge and skill together with deep experience in management consulting services that materialize in actionable insights to help drive innovation. Through their firm’s business management consulting services, KPMG professionals harness constantly evolving technologies that can connect and power businesses forward – building trust and creating and protecting value, while bridging the gap between past and future.
And not just any future…
A productive and sustainable future that aims to provides continuous opportunity and wide-reaching benefit.
Explore our solutions and capabilities
Our Customer team use their expertise to help clients achieve profitable growth. They define your strategy, optimize your customer experience and design your customer journey. KPMG offers advice on customer-centered strategy service design. We have great expertise in customer behavior, concept development and brand strategy. With our tools and methods, we help your company design and implement the optimal customer experience and front-office strategies through innovative approaches and industry insights:
Market and customer strategy: Identify profitable growth opportunities
New Business Models & Go-to-Market roadmap: Through disruption and innovation redesign your business models and how you got to market
CX strategies: Optimize the customer journey from both a customer and provider perspective. Connect the brand, offering, company and experience. Choose the right touchpoints and channels.
Engagement strategies: Understand how different customer interactions are connected and how communication should be designed.
Customer analysis: Analyze and segment customers to determine how different segments should be approached, in which channels and in what manner.
Concept development: Package and deliver offers in new ways.
Positioning: Position your company or your offers in the market.
Visual design: Design concepts, develop visual identities and create digital design for various platforms and services.
Innovation: Drive innovation projects to develop new products or services.
We support CFOs by focusing on their top priorities. Whether you are developing future financial models, boosting value creation, acquiring future skills, translating data into insights, enhancing transparency, using digital solutions for growth, or creating a cost-effective finance function, we are here to help.
Finance strategy & transformation: Today’s finance functions must deliver efficiency and value-creating insights for decision-making, often stepping outside traditional roles by integrating ESG metrics. We guide finance functions through the entire transformation journey. Services include finance function vision and strategy, operational models, digitalization and IT solutions, financial transformation, benchmarking and ESG reporting.
Finance insight: Effective financial planning through dynamic analysis, automation and advanced analytics is more critical than ever. We guide clients through a complete Enterprise Performance Management journey, from strategy setting to advanced EPM systems. Services include paradigm shift planning, intelligent forecasting, strategic dashboards, strategy and control model design, IT tool procurement, advanced analytics and digital employees, including a Center-of-Excellence for data.
Finance excellence: Meeting demands for high-quality, low-cost financial information requires well-functioning processes and high automation. We help design and optimize key processes and automation. Services include better and faster processes for closing, consolidation and reporting, shared Services and outsourcing advice, internal control advice, support in selecting tools and vendors and strategic dashboards with financial and operational KPIs.
Our Operations team helps our clients achieve sustainable profitable growth by running efficient operations. The team design and implement improvements within our clients’ operations, supply chain and related functions, supported by technology, data analytics, and AI-driven process automation. We work with you to provide fact-based, actionable insights and help you strengthen the connections between the front, middle and back offices of your business. From sustainable sourcing to home delivery of your online shopping.
Damand planning and forecasting: Drive improved supply chain planning with more accurate and faster cross-functional decision making.
Procurement and cost optimization: Define your souring strategy and optimize your suppliers from cost and partnership perspective
Supply chain network & transport: Design your operational footprint and optimize your logistics though increased visibility
Manufacturing and operation optimization: Increase production efficiency and reduce working capital through automation and innovation
Customs and trade: Optimize your supply and transport network from a customs and tax perspective
Technology: Select and implement the optimal solutions to improve your operations
In today's rapidly changing job market, our clients face challenges driven by global volatility and rapid technological advancements, including GenAI tools, which have led to fierce competition for talent and skills, partly driven by employees reevaluating what they want from their work. At the same time, management teams demand that the HR function delivers a connected, digitally enabled, and analytics-led function that is cost-effective and supports the business’s strategic aims.
At KPMG, we help our clients address these challenges by defining HR strategies and delivery models, creating future skills frameworks, designing and optimizing roles and organizations, and leading change processes. Our People & Change experts help leaders and their teams maximize their employees' performance to add value to the business and create a thriving work environment.
The future of HR: We help organizations embrace an effective operating model enhanced through new technology, data and analytics, bringing strategic insight and a digital employee experience, integrated across the back office.
Shaping the future workforce: We embrace the evolving technology landscape and deploy data-led scenarios to identify the size, structure, and skills of a future workforce. We enable forward talent planning, help instill a commitment to Inclusion, Diversity and Equity (IDE), and enhance the employee experience through role design, progression, and developing compelling Employee Value Propositions. Our latest approach to shaping the workforce integrates how current and rapidly advancing technologies (such as AI and robotics) can positively transform the future of work. We shape this approach based on the organization's strategy to ensure alignment and effectiveness.
A culture of lifelong learning: We take an evidence-based look at all aspects of how workers build the necessary skills to be successful, applying a learner-first approach to reskilling utilizing advanced technology. We advise on tailored learning, content and academy development so that employees embrace continual learning and prepare for career growth and leadership.
People-centric transformation underpinning enterprise change: We support transformation across the enterprise holistically with an agile approach to change by design; drawing on workforce insights, behavioral science, creative communications, and the ingredients for sustainable high performance. We help deliver effective behavioral change, technology deployment, enterprise change portfolio management, and change assessment and deployment platforms.
We support CPOs by focusing on their top priorities. Whether you want to reduce costs, improve your sustainability transparency and footprint, increase resilience, improve forecast accuracy or enhance value delivery from procurement, we are here to help. KPMG is a global leader in procurement advisory driven by our value focused delivery model and bespoken assets and experts, powered from an impressive project stack.
Leading procurement transformations: We specialize in Source-to-Pay transformations, helping organizations enhance procurement value delivery and efficiency through innovative strategies, AI enabled organisations supported by digital tools, and optimized processes. By taking a holistic approach to strategy, governance, processes, systems and people, we help our clients unlock the value of their visions and ambitions.
Partners with leading system providers: We at KPMG collaborate with leading global system providers to deliver world-class solutions to our clients. Our partnerships enable us to tailor leading procurement solutions in the market to our clients’ needs. We have received several global partner awards with market-leading system providers, showcasing our expertise and commitment. With these partnerships, we help our clients to maximize their value potentials.
Leveraging our expertise to navigate change: In an evolving world where clients are facing new challenges, such as shifting consumer demand, rising costs, and geopolitical uncertainties, procurement plays an important role. We have extensive knowledge and experience from various sectors to help you in adapting to the changing landscape while increasing efficiency, value and enabling synergies.
KPMG can help you set the vision for the future based your organizational goals, execute digital transformation and deliver managed services. Our firms’ technology consulting practices have extensive experience in key technology capability areas and a global delivery network to support your digital transformation.
