Powered Student

The challenge

The pressure on Higher Education providers to deliver improved student experience within a sustainable cost envelope has never been greater.

The current financial crisis and increased focus on individual and societal learning outcomes - coming hot on the heals of the post-Covid shift towards hybrid working and engagement - is putting significant stress on already ailing IT infrastructure. To succeed, the HE sector will need to embrace new technologies and ways of working that support:

sensible simplification and standardisation of processes;
more effective promotion of self-service and data ownership, and;
take full advantage of the longer-term benefits of AI and machine learning.

Traditional, piecemeal approaches to IT augmentation and investment are no longer tenable. To genuinely ‘move the dial’ in terms of end-to-end student lifecycle management and get the most out of investment in technology, Higher Education providers will need to embrace the cloud, reconsider their dependence on monolithic administrative systems, and take a far more holistic and strategic approach to service design.

Those who succeed will be those that align their people, operational and technology strategies around a single, seamless model of delivery.

And that’s where KPMG's Powered Student comes in.

Sam Sanders

Partner, Consulting Lead for Education, Skills & Productivity (ESP)

KPMG in the UK

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Universities need coherent solutions to serve students’ changing needs as learners and customers and to take into account growing requirements to achieve efficiencies and reduce costs.

The golden thread

The institutions that can weave a golden thread of student experience (SX), service and technology into the fabric of their strategy and operations will gain significant competitive advantage and become more future-proofed. If linked well to an overall student experience strategy, the resultant experience uplift will ultimately contribute to overall student satisfaction and success.

Our solution: Powered Student

Powered Student is KPMG’s end to-end operational and digital improvement offering for the whole of the student lifecycle. Our approach uses a defined leading practice target operating model and cutting –edge technology and supports data-driven decisions.

We partner with you to address your unique needs whether you wish to enhance some of your processes, upgrade your student records system or overhaul your entire student facing digital experience across the institution. Powered student combines sector knowledge and leading practices across Australia, UK, US and Canada to provide a blueprint for the student management ecosystem within universities.

Our approach is underpinned by technology enabling flexibility and personalisation across the supplier ecosystem. We can dock into all of the key university functions which feed from the student records system.

Our solution drives a consistent and connected student experience across the whole of the institution, with a university’s flexible needs and requirements in mind.

Benefits

KPMG’s Powered Student approach is designed to help institutions thrive in this customer-centric, digital and cost constrained age. The benefits of Powered Student can transform student services.

Compliance-driven > Student-centric

Insight-poor > Insight-rich

Supplier-led > Service-led

Fragmented > Partnered

Disconnected > Digitally-connected

High-cost > High-value