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      Over the past two years local councils have been severely stretched. When the pandemic hit communities, councils across the country continued to provide their existing vital services but also rose to the challenge by providing a wealth of additional support. Now, as communities look to bounce back from the pandemic, councils must address a range of challenges.

      Our recent research report delves into the experience of citizens, showing how the cost-of-living crisis has increased demand for public services, and councils are having to do more with less.

      Some of the key points from the research highlights:

      • Citizen sentiment towards their Local Council decreases for 2022
      • Citizens mainly see value in the services that are visible to them
      • Workforce empowerment is key for unlocking great citizen experiences
      • Digital solutions must be citizen-led in design and delivery
      • Citizen centricity must be adopted organisation wide

      You can download the latest report to understand what truly matters most to citizens that will enable local authorities to combat resource and finance pressures.

      Iain Gravestock

      Partner, Head of Local Government

      KPMG in the UK


      Download the report

      UK Local Government CEE Report

      Our recent research report delves into the experience of citizens, showing how the cost-of-living crisis has increased demand for public services, and councils are having to do more with less.

      Our infrastructure, government and healthcare insights

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      Our people

      Iain Gravestock

      Partner, Head of Local Government

      KPMG in the UK

      Jo Thomson

      Partner, IGH Customer Transformation

      KPMG in the UK

      Jason Parker

      Partner and Global co-lead of Operational Excellence

      KPMG in the UK


      Get in touch

      Read enough? Get in touch with our team and find out why organisations across the UK trust us to make the difference.

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