Make the connection

Today’s customers are better informed and more demanding than ever before. Therefore, sustainable growth in a digital world depends on recognizing the power of the customer and aiming to ensure your organization is truly connected and customer-centric.

This means having your processes aligned and connected across all functions, and your people and partners all working together to meet customers — effectively and profitably — on their terms.

KPMG Connected Enterprise is a customer-centric, tailored-by-sector approach to digital transformation. It transforms the way that you transform, helping you to focus your enterprise, operations and technology development on meeting customer, employee and stakeholder expectations, creating business value, and driving sustainable growth.

If your goals involve striving to improve experiences, introduce innovative new products and services, drive operational cost efficiency, align workforces and modernize your technology, KPMG Connected Enterprise is here to help.

Make the connection

Learn how to put customers at the heart of your business.

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The importance of value streams in the age of AI

Find out how your organization can leverage AI to become value-driven and customer centric.

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Connected capabilities

Insight-driven strategies and actions

Better insights help you better understand customer needs, develop customised solutions and create seamless experiences.

Innovative products and services

The need for fresh thinking and ideas doesn't stop, and it's the only way to meet your customers' growing expectations and help them achieve success.

Experience centricity by design

Today's customers want personalised, connected experiences. And that isn't going to change anytime soon.

Seamless interactions and commerce

KPMG Connected Enterprise helps organisations across sales, marketing and service to drive business smoothly.

2X
Impact

Responsive operations and supply chain

The beating heart of your organisation, deliver on the customer promise via responsive operations and supply chain.

Aligned and empowered workforce

Every business needs to build engaging employee experiences, working with them to deliver on your customer promise today and in the future.

Digitally-enabled technology architecture

Architect and engineer smart digital services, technology and platforms in a cost-effective, scalable manner.

Integrated partner and alliance ecosystem

No organisation does it all themselves. Building successful alliances can help your organisation deliver a competitive edge and extend your business growth into new markets.

Connected sectors

here may be similarities between different industries, but each has its own unique set of challenges to solve. The Connected Enterprise is KPMG’s customer centric, agile approach to digital transformation, tailored by sector.

Consumer Packaged Goods
Commercial Banking
Cities
Digital Advertising Platforms
Fintech
Hardware
Healthcare
Higher Education

Human Social Services
Industrial Manufacturing
Large Commercial Insurance
Life and Annuity Insurance
Local Government
Medical Devices
Pharma
Personal Insurance

Public Transport
Retail
Retail Banking
Telecom
Vehicle Customer Experience
Wealth Management
XaaS (Everything as a Service)

Explore: What have others done?

KPMG helped Dawn Foods evolve digitally to create opportunities amidst profound shifts in industry and customer buying behavior.

KPMG helped a global prescription pet food maker adopt a modern B2B2C commerce model, creating better customer experiences and opportunities for growth.

KPMG and Microsoft helped a global professional organization transform go-to-market strategy, finance operations, and workforce approach.

Connected solutions

KPMG helps organizations to design, develop, deliver and operate Connected Platforms. To support this ambition, we provide an integrated suite of preconfigured solutions, tailored by sector. Solutions increase the flow of value along the end-to-end value stream; connect the organization to its customers, employees, business partners and suppliers and use technology to connect the functional silos of the front, middle and back office.

Intelligent forecasting

Achieving effective and insightful financial planning isn’t always easy. Intelligent forecasting supports roles or functions within organisations with real-time data refresh, modelling and insights.

Working capital insights

Cash is the key to survival and growth of every business. Effective cash management to maintain a steady stream of working capital is an increasingly vital practice.

Voice of the customer

The quality of the Customer Experience incorporating the Voice of the Customer, which captures what customers say, do, and feel, is a key differentiator driving customer-centric change.

Worflow & automation

This accelerator combines KPMG’s process mining and low-code automation services with reconfigured sector- or function-specific solutions to perform an accelerated diagnostic on operational processes.

Workplace deisgn

Redesigning physical/digital space and corporate culture enables employees to work remotely in a collaborative working environment.

Enterprise integration

A digital business requires a connected enterprise across all layers of the operation model. Connected Technology - Enterprise Integration drives organisation toward the API economy.

Transforming for a future of value

The KPMG suite of business transformation solutions help clients get to a more productive and sustainable future. The solutions are designed to address different client challenges and different parts of a business or a operating model. Each one contains rich insights and is underpinned by our leading transformation methodology.