KPMG firms recognised as a “Leader” in ISG Provider Lens Global Capability Center (GCC) Services 2025

KPMG firms recognised as a “Leader” in the ISG Provider Lens™ Global Capability Center (GCC) Services 2025 report. The recognition is across the GCC Design and Setup, Optimisation and Enhancement quadrants.

GCC Design and Setup

The GCC Design and Setup quadrant recognises KPMG firms for providing holistic design and setup support to GCCs covering location strategy, legal entity formation, talent acquisition and operational frameworks amongst others.

It highlights KPMG in India’s curated ecosystem expertise ‘OneGCC’ model, designed keeping the client at the centre, with keen attention to the journeys a client persona undergoes, a clear quantifiable articulation of what value entails for the enterprise and how the GCC delivers that value.

Source(s): ISG Provider Lens^TM Global Capability Center (GCC) Services 2025, March 2025

KPMG’s structured approach to GCC setup, which blends strategy, governance and operational execution, empowers organisations to establish scalable, high-performing centers with reduced risks and quick ROI.

Gaurang Pagdi

Lead Analyst

ISG Provider Lens

GCC Optimisation and Enhancement

The Optimisation and Enhancement quadrant summarises KPMG firms strengths in technology-led processes, building agile and flexible GCC operations, driving long term value through continuous transformation and structured frameworks that track important KPIs, and change management expertise.

The report covers KPMG firms focus in helping organisations scale, streamline operations and drive continuous improvements in GCCs supporting the “Optimisation and Enhancement” through process transformation, automation and value tracking.