Consumer Markets

What we do
How can we help
Client Stories
Our Insights

India is witnessing an exponential rise in digital literacy

Today, consumers are far more informed, research-driven and demanding. Consumer markets are changing dynamically in the face of continuous disruption. As key drivers transform, pressing scenarios present new opportunities, and challenge the norms.

Our capabilities span across a diverse array of varied industries

Retail

Fashion, apparel, jewellery, accessories and eyewear

Fast Moving Consumer Goods (FMCG) and services

Packaged foods, drinks and beverages, beauty and fragrances, health and personal care and services like gyms, salons and hospitals

E-commerce

E-tail, classifieds, food tech, e-ticketing, social media and e-learning

Agri-business

Agro chemical and fertilizers, dairy, fresh produce and grains

Consumer durables

White goods, kitchen appliances, computers, cameras and mobile phones and entertainment consumables

Home improvement

Home furnishing, furniture and sanitary ware

Mastering intentional experiences: India CX report' 25

Benchmark experience from the customer’s viewpoint, to uncover prioritised attributes driving value

How can KPMG in India help?

Customer and digital transformation
Data analytics and security
Supply chain management
Growth and new business models.

Consumer markets are changing dynamically in the face of continuous disruption

We effectively leverage our vast repertoire of skillsets and expertise, our global network and frameworks and methodologies to deliver differentiated offerings and outcomes. Our advisory services leverage our deep knowledge in consumer markets and our methodologies to manage complex strategic issues such as Mergers and Acquisitions, market entry strategies, new regulatory requirements, people management and growth strategies. Our tax services support your consumer-centric business in planning, compliance and reporting of taxes across the spectrum, and our dedicated professionals utilise latest tools and methodologies with their agile perspective to provide constructive inputs.

India Union Budget 2025-26: Our Sector Insights

KPMG in India point of view 2025 - Agriculture and Allied Sectors

Budget 2025 intends to transform agriculture by improving productivity, leveraging technology, developing capacity, and enabling credit availability

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KPMG in India point of view 2025 - Consumer Markets and E-commerce

Budget 2025 sets the stage for a consumer-led growth cycle, with increased spending power, better infrastructure, and regulatory simplifications

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India Insights

Our insights is your gateway to thought leadership and in-depth reports. Explore our curated collection of valuable content, where we delve into complex business challenges, share industry trends, and provide actionable insights.

India CX Report'25: Power and Utility

The sector is powering a cleaner, smarter future by embracing renewable energy, digital innovation and sustainability

Global Consumer & Retail M&A Outlook 2025

M&A activity to pick up in 2025 as C&R organisations reshape their footprints

India CX Report'25: FMCG

The FMCG sector is redefining its role by shaping lifestyles through innovation, sustainability, and personalisation

India CX Report'25: Financial Services

Financial services providers are empowering individuals through innovation, transparency, and solutions that adapt to evolving lifestyles

India CX Report'25: Hotels

Hoteliers must assess the role of facilities and service levels in delivering the right Customer Experience across different establishments

India CX Report'25: Consumer Durables

Appliances have evolved beyond functionality. They now embody the essence of smart living

India CX Report'25: Airlines

Findings across passenger air carriers with Pan-India presence serving leisure as well as business travelers

GCCs in India: Building resilience for sustainable growth

India CX Report'25: Real Estate

The real estate landscape is more dynamic than ever, propelled by innovation, a focus on sustainability, and the evolving needs of modern communities

Intelligent retail

Exploring transformative AI impact in retail, unlocking value through integration of advanced systems. Framework for effective AI solutions in retail

Textile industry embraces sustainability and innovation for future growth and success

By adapting to changing market trends, the textile sector can secure its future success in an increasingly competitive global market

Textile industry embraces sustainability and innovation for future growth and success

From talk to action: Paving the way for a circular economy in the consumer goods and retail industry

As the global shift towards a circular economy accelerates, now is the time for businesses to unlock new opportunities for a more sustainable and prosperous future