KPMG Connected Enterprise

Make the connection
Connected Capabilities
India client success stories
Connected Solutions

Make the connection

Today’s customers are better informed and more demanding than ever before. Therefore, sustainable growth in a digital world depends on recognizing the power of the customer and aiming to ensure your organisation is truly connected and customer-centric.

This means having your processes aligned and connected across all functions, and your people and partners all working together to meet customers — effectively and profitably — on their terms.

KPMG Connected Enterprise is a customer-centric, tailored-by-sector approach to digital transformation. It transforms the way that you transform, helping you to focus your enterprise, operations and technology development on meeting customer, employee and stakeholder expectations, creating business value, and driving sustainable growth.

If your goals involve striving to improve experiences, introduce innovative new products and services, drive operational cost efficiency, align workforces and modernize your technology, KPMG Connected Enterprise is here to help.

Connected capabilities

Insight-driven strategies and actions

Better insights help you better understand customer needs, develop customised solutions and create seamless experiences.

Innovative products and services

The need for fresh thinking and ideas doesn't stop, and it's the only way to meet your customers' growing expectations and help them achieve success.

Experience centricity by design

Today's customers want personalised, connected experiences. And that isn't going to change anytime soon.

Seamless interactions and commerce

KPMG Connected Enterprise helps organisations across sales, marketing and service to drive business smoothly.

2X
Impact

Responsive operations and supply chain

The beating heart of your organisation, deliver on the customer promise via responsive operations and supply chain.

Aligned and empowered workforce

Every business needs to build engaging employee experiences, working with them to deliver on your customer promise today and in the future.

Digitally-enabled technology architecture

Architect and engineer smart digital services, technology and platforms in a cost-effective, scalable manner.

Integrated partner and alliance ecosystem

No organisation does it all themselves. Building successful alliances can help your organisation deliver a competitive edge and extend your business growth into new markets.

India client success stories

Customer service transformation for one of the leading steel service centre organisations in India

Delivered significant improvements in customer service to the client by implementation of key account management framework and supply chain management planning tool

Advanced analytics, AI and ML use cases for a leading Indian producer of pig iron and ductile iron pipes

Achieved significant EBITDA improvement through digital initiatives and established a pipeline of additional measures to drive a total improvement of approximately 15 per cent

Enterprise-wide transformation for a leading Indian kitchen appliance and cookware manufacturer

Unearthed value of INR17 crore using multiple cost optimisation levers across procurement spend

Digital transformation for a leading public sector Bank in India

Reduced the Bank’s operating cost by reducing the TAT of loan processes and improving productivity of the Bank’s employees

Global client success stories

Leading the pack in digital commerce

KPMG helped a global prescription pet food maker adopt a modern B2B2C commerce model, creating better customer experiences and opportunities for growth.

KPMG Connected Enterprise Capability Maturity Assessment

Find out where you are on your transformation journey and how you compare against industry-leading practices.

A future greater than the sum of its parts

KPMG and Microsoft helped a global professional organization transform go-to-market strategy, finance operations, and workforce approach.

Connected solutions

KPMG helps organisations to design, develop, deliver and operate Connected Platforms. To support this ambition, we provide an integrated suite of preconfigured solutions, tailored by sector.

Solutions increase the flow of value along the end-to-end value stream; connect the organisation to its customers, employees, business partners and suppliers and use technology to connect the functional silos of the front, middle and back office.

Intelligent forecasting

Achieving effective and insightful financial planning isn’t always easy. Intelligent forecasting supports roles or functions within organisations with real-time data refresh, modelling and insights.

Worflow & automation

This accelerator combines KPMG’s process mining and low-code automation services with reconfigured sector- or function-specific solutions to perform an accelerated diagnostic on operational processes.

Working capital insights

Cash is the key to survival and growth of every business. Effective cash management to maintain a steady stream of working capital is an increasingly vital practice.

Workplace deisgn

Redesigning physical/digital space and corporate culture enables employees to work remotely in a collaborative working environment.

Voice of the customer

The quality of the Customer Experience incorporating the Voice of the Customer, which captures what customers say, do, and feel, is a key differentiator driving customer-centric change.

Enterprise integration

A digital business requires a connected enterprise across all layers of the operation model. Connected Technology - Enterprise Integration drives organisation toward the API economy.

Transforming for a future of value

The KPMG suite of business transformation solutions help clients get to a more productive and sustainable future. The solutions are designed to address different client challenges and different parts of a business or a operating model. Each one contains rich insights and is underpinned by our leading transformation methodology.

KPMG Connected Enterprise

KPMG’s customer centric, agile approach to digital transformation, tailored by sector

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KPMG Powered Enterprise

KPMG firms' suite of services to help transform their back-office functions. Leveraging target operating models that are designed with the future in mind, alongside leading practices and processes and pre-configured SaaS (Software as a Service) platforms, with advanced technology enablers, we help to optimize processes, governance, people skills and the power of data

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The Trusted Imperative

Our Trust Impertive brings together risk and regulatory services that build trust and confidence in the organisation and its digital transformation journey.

Indian Business Colleagues Sealing a Deal with Handshake in Contemporary Office Setting

KPMG Elevate

KPMG Elevate is our methodolgy to helps businesses identify and capture value using a data-driven approach.

Delivering Connected Enterprise with agility

Agility is embedded in our Connected Enterprise customer-centric, sector-tailored approach to transformation. For us, agility is both a mindset and a way of delivering transformation.

Developing business capabilities in an iterative way gives you the agility to flex with evolving customer needs, and to focus on new sources of value, as you travel along your transformation journey. Embedding agility with our Connected approach can help amplify the speed, scale and value of your transformation.

As a proud Gold Partner with Scaled Agile world-wide, we can help you to work with an agile approach, and help you drive agility with scale.