Managed Services

Evolving role of Managed Services

The role of Managed Services providers has changed from being a mere vehicle of transactional execution to that of value driven strategic partner. As per a study conducted by HFS and KPMG Managed Services team in the US in October 2021 on 800 executives in a various sectors, including government, financial services, life sciences, retail, travel, and healthcare, the adoption of Managed Services has accelerated as firms seek more than just cost reduction and increased efficiency. 97% of the executives believe that using Managed Services at scale has brought about significant strategic, operational and financial benefits to their firm.

Managed services is the most effective delivery model for the type of work that providers offer

Nearly 9 in 10 executives agree.

Most companies plan to boost spending on managed services over the next two years

75% of respondents said so, and the projected increase is often by significant margins.

Those using managed services see substantial operational and financial rewards

97% anticipate that using Managed Services at scale will boost profits. Nearly three-quarters expect improved employee and customer satisfaction.

Managed services already has traction in knowledge-intensive activities

Over 40% respondants say Managed Services are used for more than half of their organization's activities in IT, cybersecurity, Risk compliance, and business performance.

The top goals for using Managed services are cost savings , innovation & speed

86% of respondents cite savings and innovation, 83% cite accelerated outcomes.

Source : HFS and KPMG Managed Services team in US Outlook

Beyond Cost Savings

Most businesses are operating under immense market pressure. While traditional outsourcing can reduce costs and produce leaner operations, Managed Services takes a more holistic approach evolving into true partnership by offering a whole spectrum of services in one or more domain as opposed to providing just a service. As per the study by HFS and KPMG Managed Services team in the US, nine out of ten organization said that their top criteria for selecting Managed Service goes beyond just cost saving and includes driving innovation improving stakeholders’ experience and supporting digital transformation.

86%

Cost savings

81%

Drive Innovation

81%

Improve stakeholder experience

83%

Support digital strategy and transformation

KPMG in India Managed Services

Our Managed Services brings the right blend of human + machine with expertise to the core of your business operations

Bringing a radical user experience through our transformational delivery
Co-create and co-innovate to drive transformation that results in value-centred business outcomes
Delivering business impact that keeps you ahead of the curve on applicable compliance and regulatory matters
Robust governance framework implying transparency and heightened accountability

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Three Pillars of Managed Services

Subject matter experts

In-depth knowledge throughout the life of the engagement
Provide insights to aid decisions for optimum business outcomes
End to End accountability to enable you to focus on what matters to you.

Tools and technology

Best-in-class tools & technology providing multi-platform support
Enhanced client experience through people, technology, data insights and transformation
Keeping you ahead of the curve on all technology, compliance, and regulatory matters.

Operational excellence

Enabling you to focus on business impacts that are transformational than tactical
Extensive expertise of running large operations across multiple industries and business areas
Well-established operational processes, driving Management insights to support decision making.

Who is this programme for?

Bridging the skill gap

Access to subject matter experts both in domain and sector
Flexible and scalable to meet your demands
Leveraging local and global talent

Smart technology and tools

Future-ready services, using best-of-breed technology without upfront investment
Touchless by design and human intervention by exception
Continuous value delivery throughout the project cycle

Enabling you to focus on your core competency

Offload time-consuming transactional activities to focus on pivotal areas
Get real-time visibility and control on your processes
Easy to scale up or down as required

Cost efficiencies and better cost control

Predictability in cost structure
Identifying opportunities to save working capital
Flexible business model

Our offerings

CFO Advisory

Helping businesses optimise, standardise, and automate their finance operations

Forensic Managed Services

Pre-employment background checks, corporate intelligence, whistle-blower helpline services, vendor screening, KYC and ESG integrity & due diligence

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Insight-led Sales

Driving sales transformation through insight-led selling for greater scalability

Procurement Managed Services

We help you stay ahead of the curve in the procurement process and transformation, guiding you towards best-in-class strategies

Customer Operations

Assisting businesses to manage customer operations 24/7 with expert contact centres

Indian call centre - Happy Male Customer Representative communicating with customer on microphone

Learning Services

Learning Services prepares organizations to move towards excellence in quality, agility, innovation and learning

Corporate Compliance Advisory Services

Helping you stay ahead of the curve in all regulatory and compliance obligations.

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