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      Financial transformation through trust and technology

      India’s financial services sector is undergoing a period of significant transformation, driven by digital innovation, evolving regulatory expectations and changing customer behaviours. Financial institutions are increasingly focused on enhancing resilience, strengthening trust and delivering seamless customer experiences while navigating a rapidly evolving landscape shaped by AI, data, cyber security and emerging business models. As the sector continues to modernise, organisations are balancing growth ambitions with risk management, governance and long-term value creation.

      At the same time, the sector is being reshaped by payment modernisation, data-driven decision-making, capital market activity and technology-enabled risk management. Organisations across banking, insurance, capital markets, private equity and asset management are investing in digital capabilities, strengthening customer data protection frameworks and leveraging AI to improve efficiency, fraud detection and operational performance. As regulatory expectations increase and market dynamics evolve, agility, innovation and trust are becoming critical differentiators.

      • Digital transformation and payment modernisation

        Modernising payment ecosystems and financial infrastructure to improve customer experience, efficiency and interoperability

      • AI-powered financial services

        Leveraging AI and advanced analytics to enhance decision-making, operational efficiency, risk management and customer engagement

      • Cyber resilience and data protection

        Strengthening safeguards against AI-enabled cyber threats while enhancing customer data protection, privacy and trust

      • Financial crime and fraud transformation

        Using generative AI and next-generation forensic capabilities to improve fraud detection, investigation and financial crime management

      • Data-driven financial ecosystems

        Unlocking value through improved data sharing, analytics and market-wide collaboration across financial institutions

      • Capital markets and investment growth

        Strong IPO activity, evolving investment landscapes and increasing market participation are reshaping capital formation and growth opportunities

      • Insurance sector evolution

        Insurers are focusing on digital innovation, workforce transformation and customer-centric operating models to drive sustainable growth

      • Asset management and private equity transformation

        Firms are prioritising disciplined capital deployment, operational value creation and technology-led performance improvement

      • Regulatory compliance and governance

        Strengthening governance frameworks, risk management practices and regulatory readiness in a rapidly changing environment

      Beyond digital infrastructure

      Artificial intelligence (AI) as the intelligence layer of India's financial ecosystem
      Beyond digital infrastructure

      Key trends shaping financial services landscape

      Tech architecture modernisation

      Shift from core monolithic technology stacks to agile, microservices-based architecture stacks. Loosely coupled systems are enabling organisations to deliver outcomes with greater efficiency while reducing the costs of acquisition, servicing, and compliance

      Leveraging data, AI/ML, Robotic Process Automation (RPA), cyber for growth & compliance

      Significant efforts in data analysis across multiple sources, with the evolution of agentic AI-based customer service platforms. The use of AI/ML, and automation is increasing for reporting purposes, in addition to their application in operations and customer outreach

      Stress in lending

      Lower Current Account Savings Account (CASA) mobilisation, lower Net Interest Margins (NIMs), bank linkages with NBFCs that have high unsecured credit exposures, and muted credit off-take due to lower investment and consumption are creating stress in the lending ecosystem

      Higher scrutiny, greater compliance

      Global regulatory changes are driving more work to GCCs with increased adoption of AI/ML. Requirements aligned with global standards, such as Basel, IFRS, cyber, and ESG, are also driving significant technology investments to improve compliance and speed to market

      Disruptive fintech models

      Open banking practices and aggregator-distributor models are expanding customer reach at lower costs

      Insurance reforms

      The introduction of 100% FDI, composite licences, and other reforms is driving product innovation, channel evolution, new market entrants, higher adoption of AI/ML, and increased insurance penetration

      Investment Management and Capital Markets

      Market sentiment is shifting from exuberance to caution, with a focus on customer retention and portfolio revisions

      Expected consolidation across the marketplace

      Consolidation is expected across banks, NBFCs, Small Finance Banks (SFBs), insurance companies, and MFs

      How can KPMG in India help?

      Strategy, Design, Build, Implement and Improve with our key tech alliances in areas of Cloud, IOT, RPA, Blockchain, AI/ML, BI & Analytics and digital platforms

      Market entry, revenue growth, cost reduction, improve operational efficiency, enhance customer experience, digital operating models

      Behavioural Change and Talent Management, HR Optimisation, Workforce intelligence, Organizational Development, Mergers and acquisitions

      Oracle Financial Services Analytical Application (OFSAA) for Compliance, Regulatory reporting, Capital optimisation, Multi-dimensional profitability, Planning and Monitoring, Accounts Closing, Fraud Risk, Governance

      Finance & Accounting, Tax, Talent & HR, Inside Sales, Procurement & Supply Chain, Technology, Network & Utilities, Fund Accounting, As a Service

      Financial Reporting Services, Finance Process Transformation, Capital Market Readiness, Global business service and Upskilling programmes

      e.g. Board Advisory, Corporate Governance, Agile Internal Audit, Management Audit, enterprise risk management and dynamic risk assessment, third party risk management, SOX, internal financial controls, revenue assurance, regulatory compliance

      Risk Analytics, Capital Planning and Pillar II, Risk Strategies framework and policies, Global Finance Center, System Selection and implementation, valuation and validation, Treasury ALM and Liquidity Risk, Insurance and Actuarial Solutions

      Investigations, Forensic Technology, Verification services, Corporate Intelligence on entities and individuals, Contract compliance services, Ethics hotline

      One M&A Advisory, M&A Tax Structuring, Fund Raise, Due Diligence, Post Merger Integration and Separation, Valuation

      NPA Advisory, Techno-Economic Viability (TEV), Lender Due Diligence, Independent Business Reviews, Cash Management, Turnaround Planning and Implementation

      FIPB/RBI approvals / registrations for NBFC, PPI, Money Transfer business, Expat tax, advisory, liaising with the Regulators, advice on foreign exchange, corporate laws, trust laws and other business laws, advice on joint venture, licensing and other agreements,  due diligence, Transfer Pricing 


      Why select KPMG in India?

      • Integrated suite of offerings to meet specific needs of FS clients
      • Deep experience of working with international teams (50+ countries)
      • We work with contemporary, among best-in-class technology/tools/ strategic alliances
      • Well conversant with regulatory landscape
      • Marquee credentials thought leaders and dedicated industry experts.


      India Union Budget 2026-27: Our Sector Insights

      Download KPMG in India point of view 2026 - Financial Services

      India Union Budget 2026-27 Financial Services PoV

      Banking is key to ensure success of budget by ensuring credit in the right direction, should bring clarity on foreign investment
       

      Download KPMG in India point of view 2026 - Public Finance

      KPMG in India point of view 2026 - Public Finance

      Union Budget 2026 adopts a measured, credible, and PFM-aligned strategy to place India’s public finances on a stronger and more sustainable trajectory

      AI Frontiers

      Watch KPMG’s leaders share their views on harnessing the power of AI to unlock unprecedented value and solve seemingly impenetrable problems in the latest episodes of AI Frontiers produced by Reuters Plus

      Driving growth with Financial Services

      Hemant Jhajhria

      National Head of Consulting

      KPMG in India

      • India's fintech story is not just about scale. It is about creating a blueprint for the future of digital innovation.

        Built on the foundation of Digital Public Infrastructure (DPI), India’s fintech ecosystem has evolved into one of the world’s most tested and scalable models. With UPI powering billions of users and transactions, we have proven infrastructure, adoption at scale, and a customer base ready for innovation. As we build the AI layer on this foundation and unlock new use cases, the next decade of fintech growth in India could be truly transformative.

      • India's financial ecosystem generates unprecendented volumens of data, but data alone does not create value.

        AI is emerging as the intelligence layer that connects information, decisions and action, enabling institutions to anticipate needs, manage risk more effectively and create more meaningful customer outcomes. Those who scale this capability responsibly will shape the next chapter of financial services

      Atul Gupta

      Partner and Head - Digital Trust and Cyber

      KPMG in India

      • Automation, data and AI has the power of significant transformation in the entire financial value chain. Adoption of new age digital tech needs to be balanced with the guardrails to sustain trust of the stakeholders.

      • Fintech has played a significant role in the Indian economy and wider societal inclusion. Digital fraud has also grown along with the ease of payments and need is to have measures deployed to enhance trust on a sustained basis.

      Vishnu Pillai

      Financial Services Technology Leader, Office Managing Partner - Kochi

      KPMG in India

      India's fintech story over the past decade has been one of building trust at population scale. As financial institutions gain access to increasingly rich streams of transaction, identity and behavioural data, AI is emerging as the intelligence layer that transform information into insight, insight into decisions and decisions into action.

      Looking ahead, India's opportunity extends beyond the adoption of AI technologies to building a financial ecosystem that is more inclusive, resilient and globally competitive.

      Vaibhav Pachori

      Partner, Cyber Strategy & Governance
      KPMG in India        

      As AI becomes embedded in credit decisions, fraud detection, payments, customer engagement, and financial inclusion, the conversation highlighted a few powerful themes:

      • AI is rapidly becoming part of the financial system's critical infrastructure, making resilience and security a national priority.
      • Cybersecurity must evolve beyond protecting data to protecting algorithms, models, and AI-driven decisions.
      • Deepfakes, synthetic identities, and adversarial AI are redefining the threat landscape, requiring stronger digital identity and trust frameworks.
      • Innovation and regulation must move together. Governance, transparency, and accountability can no longer be afterthoughts.
      • Trust remains the ultimate currency. Citizens do not need to understand every algorithm, but they must have confidence that AI-driven decisions are fair, secure, and accountable.

      India has a unique opportunity to demonstrate that innovation, cybersecurity, privacy, and public trust are not competing priorities, but mutually reinforcing foundations of a resilient digital economy.

      As we build the AI economy, one message stood out above all: Trust should be our greatest asset, not our biggest vulnerability.

      Akhilesh Tuteja

      Partner & National Leader, Clients and Markets

      KPMG in India

      The next era of AI won't belong to those running the most experiments. It will belong to those who build trust into execution, ensuring technology amplifies human judgment where it matters most. 

      Hemant Jhajhria

      National Head of Consulting

      KPMG in India

      India's fintech story over the past decade has been one of building trust at population scale. As financial institutions gain access to increasingly rich streams of transaction, identity and behavioural data, AI is emerging as the intelligence layer that transform information into insight, insight into decisions and decisions into action.

      Looking ahead, India's opportunity extends beyond the adoption of AI technologies to building a financial ecosystem that is more inclusive, resilient and globally competitive.

      Akhilesh Tuteja

      Partner & National Leader, Clients and Markets

      KPMG in India

      India has built a robust digital finance ecosystem powered by Digital public infrastructure, widespread digital adoption, progressive regulatory frameworks and a thriving culture of innovation. As this ecosystem continues to evolve, AI is emerging as the next transformative force, enabling smarter decisions, adaptive experiences and more autonomous financial operations.

      India's next phase of fintech leadership is likely to be defined not by digital infrastructure alone, but by how effectively intelligence is embedded across the ecosystem.

      Kunal Pande

      National Leader - Cyber, Risk and Compliance Services

      KPMG in India

      While, businesses are experiencing meaningful value from AI, most are concerned about data security, privacy and AI induced risks.

      Recent RBI advisories rightly focuses on the two important aspects:

      • Having strong governance for responsible and safe use of AI and
      • Strengthening capabilities against AI accelerated cyberattacks.
      Rajosik Banerjee

      Partner and National Head, Risk and Finance Advisory

      KPMG in India

      • Financial reporting and risk management are becoming increasingly intertwined, particularly in areas such as Fair Value measurement, Effective Interest Rate (EIR) calculations, Initial Recognition, and Expected Credit Loss (ECL) governance.

        Robust governance, transparent methodologies, and strong end-to-end processes are essential for achieving high-quality financial reporting, enhancing risk insight, and ensuring regulatory readiness in an increasingly dynamic banking environment.

      • ACPIR implementation is not just a modelling exercise, it is a business transformation programme. Beyond methodology and governance, institutions will need to carefully assess transition impacts across capital, profitability, reporting, and taxation. Early alignment between finance, risk, tax, and technology teams will be critical to ensuring a smooth and sustainable adoption journey. The quality of implementation will matter as much as compliance itself.

      Amitava Mukherjee

      Partner, Financial Risk Management

      KPMG in India

      The true impact of ECL goes far beyond finance and accounting. It will reshape business models, ICAAP, ALM, portfolio strategy, and regulatory compliance, compelling banks to embed risk thinking into every layer of decision-making.

      Somdeb Sengupta

      Partner, Financial Risk Management

      KPMG in India

      The new regulations should not be looked as mere change in provisioning norms - it gives financial institutions a powerful tool for forward looking decision making. Making informed choices at every stage of customer lifecycle - origination to collections as well as nuanced portfolio strategy can give banks real competitive advantage.

      Venkateswaran Narayanan

      Partner, Finance Advisory
      KPMG in India

      After a decade of submitting proforma Ind AS financial statements to the Reserve Bank of India (RBI), banks in India are set to implement ECL & EIR from FY 2027-28. The implementation of ECL & EIR presents the opportunity to harmonise financial, risk & regulatory reporting in the areas of provisioning, credit risk management & periodic regulatory submissions. The implementation is expected to have a lot of rigor in the areas of data, process & governance as these will be subject to audit.

      Rahul Chandran

      Partner, Finance Advisory
      KPMG in India    

      As India prepares to align with the global reporting landscape through Ind AS 118, mirroring the principles of IFRS 18, finance leaders are gearing up for one of the most significant changes to financial reporting in recent years. It is imperative for organisations to revisit their chart of accounts, financial statement presentation, performance measures, and reporting governance frameworks.

      It is also crucial to explore the impact on close, consolidation, planning, and external reporting processes, as well as the role of technology and data in enabling compliance. As organisations prepare for adoption, success will depend on collaboration across finance, business and technology functions.. The transition to IFRS 18 / Ind AS 118 is not just about compliance - it is an opportunity to enhance transparency, consistency, and the quality of financial reporting.

      Ratheen Baxi

      Partner, Finance Advisory
      KPMG in India    

      As organisations adapt to changing regulatory requirements, the focus is not only on accounting and disclosures but also on the technology that enables effective financial reporting. This is a timely moment for organisations to evaluate dedicated financial statement preparation and reporting tools.

      Some of the commonly used reporting solutions in India consist of features such as consolidation assistance, workflow management, audit trails, and seamless integration with source systems. These tools can reduce manual effort, strengthen governance, improve reporting accuracy, and accelerate the financial statement preparation process. As reporting requirements continue to evolve, technology is becoming a critical enabler of a more efficient controlled, and future-ready finance function. 

      Shreepati L Shenoy
      Shreepati Shenoy

      Partner

      KPMG in India

      The finance function is undergoing a fundamental shift from reporting past performance to enabling future decisions. Cloud platforms, AI, and data-driven insights are helping organisations accelerate financial close, strengthen governance, improve spend visibility, and support more informed decision-making. As businesses continue to navigate growth and market uncertainty, building an intelligent and connected finance organisation will be critical to driving agility, resilience, and long-term value creation.

      Nitish Poddar

      Partner and National Leader - Private Equity

      KPMG in India

      In an environment marked by persistent uncertainty and heightened scrutiny on returns, private equity and asset management firms are increasingly focused on disciplined capital deployment and driving tangible value from existing portfolios tangible value from existing portfolios.

      In India, strong underlying growth, deepening private markets and sustained investor interest continue to create opportunities, even as firms remain selective in their investment approach. The ability to combine sector expertise, operational transformation and AI-led insights will be critical to unlocking value, navigating market cycles and delivering consistent, long-term returns.

      Rajosik Banerjee

      Partner and National Head, Risk and Finance Advisory

      KPMG in India

      RBI has amended the Investment Portfolio Directions to align banks’ investment books with the new ECL & EIR framework, effective 1 April 2027.

      Key shifts:

      • HTM & AFS (debt) brought under Stage‑wise ECL provisioning
      • Mandatory use of Effective Interest Rate (EIR) and amortised cost
      • Fair value reset on 31‑Mar‑2027, with transition impact routed to reserves (not P&L)
      • Stronger linkage between NPAs and NPIs and tighter income recognition for Stage 3

      Key note: Entire investment will be carried on EIR effective April 2027, unlike in the case of existing loan portfolio, transition to EIR extended till Mar 2030. However new loans will be on EIR from April 2027

      Net effect: A decisive move towards credit‑risk‑sensitive accounting, aligning loan and investment books under a common prudential framework.

      Rajosik Banerjee

      Partner and National Head, Risk and Finance Advisory

      KPMG in India

      • RBI ACPIR Directions, 2026

        A Step Change in Credit Risk Management: The RBI has notified the much awaited ECL circular, marking a significant shift in how Indian banks assess and provision for credit risk. The framework retains the NPA regime, while introducing a forward‑looking Expected Credit Loss (ECL) model with stronger governance, system automation, and global alignment effective from April 2027.
        Key highlights include 3‑stage ECL provisioning, tighter SICR assessment, product‑wise prudential floors, EIR-based income recognition, and a phased transition period to manage capital impact. Overall, the move strengthens resilience by shifting focus from loss recognition after default to loss anticipation before default.
        It also brings in the framework of Model Risk Management (MRM) for development and validation.
        A material reform - both strategic and operational - for the banking system.

      • RBI SA-CR Directions, 2026

        RBI has also issued the Standardised Approach for Credit Risk (SA‑CR) Directions, 2026, aligning India’s capital framework with Basel III final reforms, effective 1 April 2027.
        The framework introduces greater risk sensitivity and prudence through:

        • Granular exposure‑wise risk weights
        • Enhanced use of external ratings with ODR‑based adjustments
        • Stronger treatment for unrated large exposures, CRE‑ADC, specialised lending and equity/fund investments
        • Revised CCFs, CRM norms and NPA risk weights linked to provisioning

        Overall, this is a material upgrade to credit risk capital regulation, with direct implications for capital planning, portfolio strategy and risk governance over the next two years.

      Sanjay Doshi

      Partner and Head, Transaction Services and Financial Services Advisory

      KPMG in India

      Regulations address systemic risk at the source. For state government loans, norms hinge on exposure and capital adequacy. Guarantees ease exposure limits but still require capital. The NBFC draft is unlikely to change outcomes in the near to mid term.

      Sanjay Doshi

      Partner and Head, Transaction Services and Financial Services Advisory

      KPMG in India

      The shift to AI-first banking will not happen overnight. It is a steady reimagining of how banks operate and create value.

      We are already seeing banks move beyond basic automation toward enterprise-wide AI adoption.

      But strategic judgement will remain firmly human. Wherever judgment, governance and compliance are involved, people will need to step in. Regulated environments demand accountability, and that responsibility cannot be handed over to machines

      Hear from the experts

      India’s fintech story is not just about scale. It is about creating a blueprint for the future of digital innovation. Built on the foundation of Digital Public Infrastructure (DPI), India’s fintech ecosystem has evolved into one of the world’s most tested and scalable models

      Regulations address systemic risk at the source. For state government loans, norms hinge on exposure and capital adequacy. Guarantees ease exposure limits but still require capital. The NBFC draft is unlikely to change outcomes in the near to mid-term.

      Manoj Kumar Vijai says AI, innovation and leadership will redefine India’s banking sector at the BT Banking & Economy Summit

      Sanjay Doshi says Indian banks poised for corporate lending boom, global expansion at the BT Banking & Economy Summit

      India Insights

      Our insights is your gateway to thought leadership and in-depth reports. Explore our curated collection of valuable content, where we delve into complex business challenges, share industry trends, and provide actionable insights.

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      Podcast series for global asset management, real estate and private equity leaders and professionals.

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      Key Contact

      Manoj Kumar Vijai

      Non-Executive Chairman, Office Managing Partner - Mumbai

      KPMG in India

      Kailash Mittal

      Partner FRM, Head – Insurance & Head – Actuarial

      KPMG in India

      Simar Singh

      Partner, GCC Sector Leader - Financial Services

      KPMG in India

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