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      In today’s hyper-connected global economies, multinational corporations seek not only operational efficiencies but also agility and innovation. GCCs emerge as pivotal assets that encompass specialised functions such as IT, finance, research and development, and customer service. GCCs are housed in strategic locations (such as India) that offer access to diverse talent pools, cohesive ecosystem, conducive business environment and high-quality infrastructure.

      The transformation brought about by technology and FinTech is expected to continue, and GCCs must innovate and adapt to stay competitive. As they continue to build, innovate and scale, their top-of-mind considerations include talent, emerging technology, regulation and concentration. 

      Latest insights

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      Explore the growing centrality of Global Capability Centres (GCC) in the emergent future, with a focus on what it means for senior leadership and boards of energy majors
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      GCCs in India: Key Tax Insights

      Unpack key tax and regulatory considerations that enable strategic decision-making across the lifecycle of a GCC in India
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      GCCs in India: Key Tax Insights

      Driving growth with GCC trends

      Yezdi Nagporewalla
      Yezdi Nagporewalla

      Chief Executive Officer

      KPMG in India

      From a focused internal dialogue to a global platform for action — ENRich has come a long way. Over 16 years, it has grown in scope, stature, and relevance, becoming a catalyst for conversations that matter. This year’s theme reflects a powerful truth:

      Sustainability is no longer an aspiration – it’s a test of resilience

      As India continues to lead global growth, driven by strong domestic demand and macroeconomic stability, the energy sector stands at a pivotal moment.

      Looking ahead to 2030, the modern energy enterprise will be transformed – with AI at the core and GCCs as the engine of execution. Three priorities will define this transformation:

      • Embed AI across the enterprise – from operations to decision-making
      • Reimagine structures and operating models – with GCCs at the center
      • Elevate culture and ways of working – because transformation is as much about people as it is about technology
      Shalini Pillay
      Shalini Pillay

      India Leader - Global Capability Centres

      KPMG in India

      • Global Capacity Centres are transcending their transactional origins to become strategic engines of transformation. With advanced AI, integrated digital platforms, and specialised talent, GCCs empower energy companies to innovate at scale and respond swiftly to market shifts. By 2030, GCCs will orchestrate intelligence, efficiency, and resilience across the entire energy value chain 

      • The GCC model will evolve despite geopolitical headwinds. Its future lies in technofunctional capabilities. India’s talent pool remains our greatest strength, but if not reskilled for a changing environment, it could also become our greatest vulnerability 

      Anish De-profile picture
      Anish De

      Global Head for Energy Natural Resources & Chemicals (ENRC)

      KPMG International

      • The energy sector is undergoing a profound transformation. Traditional operating models are no longer sufficient, and customer expectations are evolving rapidly. GCCs are emerging as the nerve centres of energy – enterprises combining AI, analytics, and talent to drive operational excellence and innovation. Organisations that embrace this shift can convert cost into capability and deliver truly customer-centric energy solutions 

      • The energy transition requires greater private sector engagement. For this, incentives are essential—both to attract capital and to align risk-return expectations. Without targeted incentives, private players will remain cautious, and the pace of innovation and deployment will remain constrained

      • The energy transition requires greater private sector engagement. For this, incentives are essential—both to attract capital and to align risk-return expectations. Without targeted incentives, private players will remain cautious, and the pace of innovation and deployment will remain constrained

      • As disruption becomes the norm, the energy enterprise is undergoing a profound transformation. Fossil fuels continue to dominate, but the real shift is happening beneath the surface — where AI and tech are laying the foundation for a new energy architecture.

        GCCs (Global Capability Centers) are emerging as a decisive lever — driving structure, governance, and execution. And India remains the nucleus of GCC innovation, shaping the future of enterprise transformation.

        Some home truths have surfaced in 2025:

        • We are a projects economy - To scale sustainably, we must evolve into a products economy - one that builds for longevity and global relevance.
        • We must move upstream - investing in capital goods, innovation, and research to build strategic depth and resilience.

        The energy enterprise of 2030 will be intelligent, agile, and deeply integrated — powered by AI, governed by GCCs, and shaped by a culture of innovation 

      Shalini Pillay
      Shalini Pillay

      India Leader - Global Capability Centres

      KPMG in India

      The GCC environment in India is super exciting. Global organisations are adopting emerging technologies at a frantic pace. While enterprises go global, and look at the digitalisation agenda, they're keen to build for the future - to build the capabilities out of India. This is a large part of what's driving the next wave of growth for GCCs in India.

      Shalini Pillay
      Shalini Pillay

      India Leader - Global Capability Centres

      KPMG in India

      Earlier this week at the People Matters GCC Talent Summit 2025 (PMGCC Summit), one had the opportunity to kick off the deliberations on how talent could continue to be at the core of the GCC model and continue to influence its success of the model.

      While we continue to attract new GCCs into the country, gearing up for the future, and readiness to meet this demand might require:

      • A robust pipeline of skilled, high quality digital talent, with a deep appreciation of the business context
      • A strong ability to attract and retain top talent
      • Profiling the future talent pool , two to three years out and working backwards to build that talent pool starting today
      • Embracing agile workforce models, i.e. build-borrow-cocreate, through partnerships within the ecosystem
      • Grooming the leadership layer to support the journey up the GCC value curve, anchoring more global roles from India
      • Keeping a close eye on the cost v/s value lens, delivering high impact outcomes.
      Shalini Pillay
      Shalini Pillay

      India Leader - Global Capability Centres

      KPMG in India

      The AMCHAM India GCC Summit 2025, held in our national capital, served as a platform to connect with U.S. headquartered GCCs.

      With the support and focus of the central government on GCCs, towards enabling and fuelling future growth, the conversations were topical and enriching, spanning a range of subjects:

      • GCCs as strategic growth engine: Continuing to work purposefully and collaboratively, cross border to unlock value for the global organisations
      • Future ready GCCs in the context of the dynamic global markets and headwinds
      • New emerging facets of the operating model through partnering with the ecosystem
      • Across the spectrum of GCCs and covering what it will take for the niche and nano GCCs to thrive while the tenured, mature GCCs rewire as they get fit for purpose
      • A reality check on value realisation through embracing Gen AI, albeit cautiously
      • Measuring the real impact of innovation.

      It is these forums that bring the GCC fraternity together to brainstorm and deliberate on what it will take to successfully summit the next growth wave.

      Hear from the experts

      Shalini Pillay shares her take on how GCCs can evolve into strategic command centres driving innovation and growth in energy enterprises.

      Watch now

      Shalini Pillay shares her views whether India can truly define the future of corporate innovation, in conversation with CNBC-TV18.

      Watch on CNBC TV18

      In conversation with Manu Saale, Managing Director & CEO, Mercedes-Benz Research & Development India to unravel how R&D, emerging technologies, and GCCs in India are fueling the growth of global auto industry.

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      In conversation with Navin Bishnoi, Head of Marvell Semiconductor India, uncovering deep insights on India's leap from engineering services to semiconductor manufacturing, and the evolution of semiconductor GCCs into global innovation engines.

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      The KPMG in India Webinar discusses India's rising global strategic importance in GCCs and key tax challenges shaping their operations.

      Speaker:

      • Shalini Pillay, Partner and Head, GCC, KPMG in India
      Watch now

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      Key Contact

      Shalini Pillay
      Shalini Pillay

      India Leader - Global Capability Centres

      KPMG in India

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