Global Capability Centres

In today’s hyper-connected global economies, multinational corporations seek not only operational efficiencies but also agility and innovation. GCCs emerge as pivotal assets that encompass specialised functions such as IT, finance, research and development, and customer service. GCCs are housed in strategic locations (such as India) that offer access to diverse talent pools, cohesive ecosystem, conducive business environment and high-quality infrastructure.

The transformation brought about by technology and FinTech is expected to continue, and GCCs must innovate and adapt to stay competitive. As they continue to build, innovate and scale, their top-of-mind considerations include talent, emerging technology, regulation and concentration.

Latest insights

Sensing the pulse of the dynamic, rapidly growing GCC ecosystem

Sensing the pulse of the fast evolving GCC ecosystem at the NASSCOMM Conclave, sharing, learning and gauging maturity dimensions

sensing-the-pulse-of-the-dynamic-rapidly-growing-gcc-ecosystem

Imperatives before GCCs to move up the maturity curve

Perspectives on GCC maturity vary by vision lifecycle stage, industry and functional scale, shaping growth and strategic alignment

imperatives-before-gccs-to-move-up-the-maturity-curve

Five ways in which Budget 2025 impacts the real estate sector

With the real estate sector witnessing strong growth years, the momentum is expected to keep growing at a good pace, which will help India

five-ways-in-which-budget-2025-impacts-the-real-estate-sector

Behind every successful GCC is rock solid sponsorship

Sponsorship for the long haul, going way beyond the ‘here and now’.

Behind every successful GCC is rock solid sponsorship

Driving growth with GCC trends and talent evolution

Shalini Pillay

India Leader - Global Capability Centres

KPMG in India

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AMCHAM India GCC Summit 2025
People Matters GCC Talent Summit 2025

The AMCHAM India GCC Summit 2025, held in our national capital, served as a platform to connect with U.S. headquartered GCCs.

With the support and focus of the central government on GCCs, towards enabling and fuelling future growth, the conversations were topical and enriching, spanning a range of subjects:

GCCs as strategic growth engine: Continuing to work purposefully and collaboratively, cross border to unlock value for the global organisations
Future ready GCCs in the context of the dynamic global markets and headwinds
New emerging facets of the operating model through partnering with the ecosystem
Across the spectrum of GCCs and covering what it will take for the niche and nano GCCs to thrive while the tenured, mature GCCs rewire as they get fit for purpose
A reality check on value realisation through embracing Gen AI, albeit cautiously
Measuring the real impact of innovation.

It is these forums that bring the GCC fraternity together to brainstorm and deliberate on what it will take to successfully summit the next growth wave.

Earlier this week at the People Matters GCC Talent Summit 2025 (PMGCC Summit), one had the opportunity to kick off the deliberations on how talent could continue to be at the core of the GCC model and continue to influence its success of the model.

While we continue to attract new GCCs into the country, gearing up for the future, and readiness to meet this demand might require:

A robust pipeline of skilled, high quality digital talent, with a deep appreciation of the business context
A strong ability to attract and retain top talent
Profiling the future talent pool , two to three years out and working backwards to build that talent pool starting today
Embracing agile workforce models, i.e. build-borrow-cocreate, through partnerships within the ecosystem
Grooming the leadership layer to support the journey up the GCC value curve, anchoring more global roles from India
Keeping a close eye on the cost v/s value lens, delivering high impact outcomes.