KPMG global tech report: Healthcare insights

Healthcare technology function leaders

26 key markets

Majority of organisations with operating budgets/ revenues US$10B-plus

Healthcare systems and organisations are on the precipice of a technology revolution, in being able to leverage advanced technologies and tools to help streamline operations, reduce costs and, above all, enhance patient experiences. However, the sector faces several challenges, including workforce and technology skills shortages, data privacy and security concerns, and keeping up with the relentless pace of technological change. With technology, a key sectoral transformation pillar, it can be helpful for leaders in the sector to have insights on how other healthcare technology leaders are targeting their investments and deriving value.

The KPMG global tech report: Healthcare insights examines the views of senior-level healthcare technology function leaders from around the world that include chief digital officers, CIOs, CTOs, CISOs, chief AI officers and others. This report contains valuable insights into how healthcare organisations are navigating the complexities of digital transformation.

Today healthcare technology leaders believe robust regulatory frameworks are a must to ensure the safety and privacy of data in cloud-hosted solutions. They believe this assurance enables them to advance technological innovation with confidence. Prioritising comprehensive data interoperability frameworks is critical for seamless communication between systems across organisations and jurisdictions. Such connectivity can drive accurate patient care, promote global collaboration in medical research, and strengthen AI model training through access to diverse datasets.

Lalit Mistry

Partner and Co-head, Healthcare Sector

KPMG in India

Key findings from the research

70 percent of healthcare respondents are satisfied with the amount of value they are getting from their technology investments.
Healthcare is the sector least likely to target tech investments to relieve the strongest pain points flagged by customers and employees.
Compared with a year ago, more healthcare organisations are developing and testing data and analytics strategies or already have a strategic vision for their capabilities.
49 percent of healthcare respondents are adopting development, security, and operations (DevSecOps) approaches to adapt their digital transformation strategies in response to evolving market trends and risks.

Read the full report to explore more insights and KPMG healthcare technology specialist perspectives on the findings, and to obtain actionable recommendations aimed at helping healthcare organisations in addressing their technology challenges.

KPMG global tech report: Healthcare insights

Beyond the hype: Balancing speed, security and value

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Methodology

The insights in this report were derived from the KPMG global tech report 2024, a survey of 2,450 technology leaders from 26 countries across 8 industries: financial services, technology, retail and consumer packaged goods, industrial manufacturing, life sciences, healthcare, government and public sector, and energy. Survey respondents represented organisations with annual operating budgets or revenues above US$100M-plus.

Healthcare respondent demographics: The healthcare insights of the KPMG global tech report draws on the views of 122 healthcare technology leaders of which a strong majority (92 percent) held C-suite or department head, EVP, SVP or VP level positions in health systems, hospitals, or care provider networks. A majority (71 percent) of these respondents represented organisations with operating budgets or revenues of US$10B-plus (with one-quarter representing US$100B-plus organisations).