The financial services sector has long embraced emerging technologies to enhance efficiency, decision-making, and risk management. Among the latest advancements, Generative AI stands out for its ability to create realistic data, generate insights, and transform end-to-end processes across the BFSI value chain. With the evolution of Agentic AI, organisations are increasingly moving toward autonomous decision-making, adaptive workflows, and minimal human intervention. From fraud detection and compliance to KYC completion, GenAI is reshaping how financial institutions operate. As adoption accelerates, GenAI is poised to drive productivity, innovation, and scalable growth across regulated environments.
As financial crime becoming more complex, adopting GenAI/Agentic AI is no longer optional. These technologies offer strong potential to transform AML, KYC and fraud prevention by analysing massive data sets and predicting illicit behaviour. At the same time, institutions must address challenges around data privacy, cybersecurity, explainability, trust, talent shortages and bias.
