KPMG in India employed a structured approach to address the client's challenges, leveraging emerging technologies and industry leading practices to drive digital transformation across the organisation.
Highlights
Client challenge
The client aimed to achieve its corporate vision and mission through digital transformation, enhancing operational efficiency and customer satisfaction. The client’s ask was as follows:
- Front-office challenge
- Middle-office challenge
- Back-office challenge
KPMG in India’s approach
Phase 1: Frame
Phase 2: Discover
Phase 3: Design
Phase 4: Develop
Phase 5: Deliver and evolve
This structured approach assisted the client's digital transformation in being thorough, sustainable, and aligned with their strategic objectives, ultimately enhancing operational efficiency and customer satisfaction.
Result
Why KPMG Connected Enterprise?
The KPMG Connected Enterprise approach allowed us to look at the problem holistically, creating a wider scope for addressing the client's challenges. This agile approach is essential for getting early feedback and iterating on solutions. By applying this approach, we encouraged integration across the organisation, while being mindful of avoiding continued siloed thinking by the client.
The KPMG Connected Enterprise creates a sustainable transformation journey that we initiate, and the client can continue independently. Aligning key performance indicators and governance structures is essential for success, as outlined in this approach. Additionally, it enabled us to leverage KPMG in India’s alliance partner ecosystem, further enhancing the value delivered to the client.
