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    Customer Operations

    Assisting businesses to manage customer operations 24/7 with expert contact centres
    Indian call centre - Happy Male Customer Representative communicating with customer on microphone

    Customer Operations offers expert contact centre services for businesses

    With 20 years of experience in customer operations and consulting and more than 550 professionals with contact centre operational proficiency, Customer Operations offers expert contact centre services for businesses. We enable productivity gains, offer multi-function and multi-region support, and combine AI automation and machine learning across the value chain.

    Who is this for

    1. Businesses requiring reliable and timely customer operations and omni-channel customer assistance across the business value chain and seeking expert contact centre help to manage customer operations 24/7
    2. Firms looking to reinvent contact centre with intelligent operations to achieve greater profitability and efficiency
    3. Contact centres that rely on numerous vendors for customer operations and could benefit from centralised operations
    4. Contact centre teams wanting to keep costs predictable

    What we bring to the table

    Businessman, laptop and team in finance discussion, project planning or schedule at office. Asian man and business woman working on computer for corporate statistics or financial plan at workplace.
    1. Productivity improvements
    2. Optimising cost
    3. Improving stakeholder experience
    4. Generating valuable insights for the business
    5. Multi-function (HR, finance, procurement, customer service, operations, etc.) and multi-region support
    6. Scale benefits from service provider’s continuous investments in technology, infrastructure and leading practices for customer operations

      *subject to diligences

    What sets us apart

    1. 20 years’ experience in customer operations and consulting
    2. 50+ customer operations clients*
    3. 13 delivery locations and 2 ICoEs*
    4. 550+ professionals with contact centre operational expertise
    5. Blend AI automation and machine learning with customer insight and experience to continually refine and enhance customer journeys and experiences

    Our Offerings

    1. Inbound: Includes sale queries, sales support (transactional or IT), feedback and complaints
    2. Outbound: Includes customer conversion, customer registration (if applicable) and escalation based
    3. Virtual team centre: Specific backend teams could either be inbound/outbound or both and cater to cross-industry offerings
    4. Demand forecasting and order management
    5. Client query handling and resolution
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