Customer Operations

Customer Operations offers expert contact centre services for businesses

With 20 years of experience in customer operations and consulting and more than 550 professionals with contact centre operational proficiency, Customer Operations offers expert contact centre services for businesses. We enable productivity gains, offer multi-function and multi-region support, and combine AI automation and machine learning across the value chain.

Who is this for

Businesses requiring reliable and timely customer operations and omni-channel customer assistance across the business value chain and seeking expert contact centre help to manage customer operations 24/7
Firms looking to reinvent contact centre with intelligent operations to achieve greater profitability and efficiency
Contact centres that rely on numerous vendors for customer operations and could benefit from centralised operations
Contact centre teams wanting to keep costs predictable

What we bring to the table

Businessman, laptop and team in finance discussion, project planning or schedule at office. Asian man and business woman working on computer for corporate statistics or financial plan at workplace.

Productivity improvements
Optimising cost
Improving stakeholder experience
Generating valuable insights for the business
Multi-function (HR, finance, procurement, customer service, operations, etc.) and multi-region support
Scale benefits from service provider’s continuous investments in technology, infrastructure and leading practices for customer operations

*subject to diligences

What sets us apart

20 years’ experience in customer operations and consulting
50+ customer operations clients*
13 delivery locations and 2 ICoEs*
550+ professionals with contact centre operational expertise
Blend AI automation and machine learning with customer insight and experience to continually refine and enhance customer journeys and experiences

Our Offerings

Indian businesswoman office adult togetherness.

Inbound: Includes sale queries, sales support (transactional or IT), feedback and complaints
Outbound: Includes customer conversion, customer registration (if applicable) and escalation based
Virtual team centre: Specific backend teams could either be inbound/outbound or both and cater to cross-industry offerings
Demand forecasting and order management
Client query handling and resolution

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