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      Enhanced business value through data and insights

      With digital disruption fundamentally changing the way organisations operate, Global Business Services (GBS) model is evolving to deliver a much broader value proposition beyond cost arbitrage. The evolution is enabled by adopting a customer centric approach, recalibrating the service delivery models, leveraging digital plug and play platforms and attracting top tier talent and further the innovation and transformation agenda. The GBS construct is now evolving towards an integrated/strategic model focusing on objectives beyond cost arbitrage, involving outcome-oriented governance, demand driven delivery model and play the role of business partners driving transformations and enhanced business value through data and insights.

      Our achievements

      GBS leadership

      Deep GBS experience with over 60 GBS initiatives over the past several areas

      Leadership

      Strategy through implementation

      Full lifecycle approach and over 20 years of experience

      Strategy

      Among the best

      Independent advisors capable of running with a range of multidisciplinary initiatives

      Best

      India has an ecosystem favourable for offshoring owing to cost arbitrage, large talent pool and government support’

      Potential benefits of a Global Business Services model

      The following are the potential benefits your organisation can expect by following the Global Business Services (GBS) model:

        • Better alignment with overall business and digital strategy and growth agenda of the company
        • Globally integrated approach that can improve visibility, control, and risk management aspects of the organization
        • Better cost optimization and operational efficiency on a global level across various functions and business units of the organization
        • More integrated organization because of end-to-end processes and accountability
        • Better analytics and insights for better decision making from cross-functional, enterprise-wide data
        • Develop and incubate new digital ways of working for the enterprise-wide digital transformation
        • Become a dynamic organization that is agile and flexible to respond to changes in the business environment and business needs
        • Ability to become a source of new talent and develop the workforce needed for the future

        What we can do for you

        KPMG in India is the leading Shared Services and Outsourcing/Global Business Services Advisor in India. Our experience spans across multiple industries and functions for both, multinational and domestic companies.

        We can help you in your evolution and transformation journey across strategy, design, implementation, and optimisation phases. Through our deep expertise and experience supported by our proprietary tools and frameworks, we work with you in realising your strategic objectives.

        India has a lion’s share of SSCs/GBS centers across the globe employing over 1 mn people

        Driving growth with Global Business Services Advisory

        Siddhartha Malaviya
        Siddhartha Malaviya

        Partner - GBS Advisory, Sector Lead - Energy and Natural Resources Global Capability Centers

        KPMG in India

        Global Business Services (GBS) organisations are evolving from delivery to orchestration, shifting expectations toward consistent enterprise outcomes. KPMG in India's partnership with ServiceNow enables our clients to build an AI orchestrated, experience led service backbone, streamlining workflows across core functions while empowering GBS teams to scale value with consistency.

        Harshal Ambani
        Harshal Ambani

        Partner

        KPMG in India

        From modernisation to measurable outcomes - KPMG in India's partnership with ServiceNow is helping clients orchestrate AI led workflows across core business functions, powering the next evolution of Global Business Services.

        Hear from the experts

        Digital trust has become a crucial business imperative for GCCs navigating the complexities of cross-border data governance, requiring alignment with global and local regulations, enhanced data visibility, and management of third-party risks.

        Watch on ETGCCWorld

        If wider organisation wants to fully tap into the cognitive advantages of AI, work needs to happen where there is clearest view of the enterprise. GCCs are emerging as one of the strongest places to drive this.

        Watch on ETGCCWorld

        The narrative may be shifting from cost to value, yet cost remains a key reason global enterprises build and scale GCCs in India. GCCs are becoming critical to how large enterprises step into their next phase of growth.

        Watch on ETGCCWorld

        KPMG in India webinar on ‘Union Budget impact on GCCs’ covered safe harbours, IFSC updates and key amendments.

        Watch now

        Companies are using India’s talent, trust, and innovation to build next-gen energy and tech hubs. Strong capability and scalability make India a preferred base for global operations.

        Watch on The Core

        Shalini Pillay shares her take on how GCCs can evolve into strategic command centres driving innovation and growth in energy enterprises.

        Watch now

        Shalini Pillay shares her views whether India can truly define the future of corporate innovation, in conversation with CNBC-TV18.

        Watch on CNBC TV18

        In conversation with Manu Saale, Managing Director & CEO, Mercedes-Benz Research & Development India to unravel how R&D, emerging technologies, and GCCs in India are fueling the growth of global auto industry.

        Watch now

        In conversation with Navin Bishnoi, Head of Marvell Semiconductor India, uncovering deep insights on India's leap from engineering services to semiconductor manufacturing, and the evolution of semiconductor GCCs into global innovation engines.

        Watch now

        The KPMG in India Webinar discusses India's rising global strategic importance in GCCs and key tax challenges shaping their operations.

        Speaker:

        • Shalini Pillay, Partner and Head, GCC, KPMG in India
        Watch now

        Our Offerings

        Strategy

        • Feasibility assessment including preparation of a business case
        • Sourcing model assessment
        • Location assessment
        • Process improvement and automation opportunities identification
        • Support function scalability
        • Business due-diligence support for outsourcing requirements
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        Chess board for business strategy and leadership assignment concept of team player or business team and leadership strategy or strategic planning and human resources organization risk management.
        • Service provider contract migration, value assurance and health check
        • Service provider strategy review
        • Growth strategy for outsourcing providers
        • M&A target identification
        • Support function scalability.

        Implement

        • GBS implementation-transition management
        • Design, implementation and stabilisation for niche COE managed services
        • Service management framework implementation
        • Insourcing/Re-insourcing
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        GBS
        • Build-Operate-Transfer of operations within GBS
        • Outsourcing service provider selection including end of term support
        • Programme and change management
        • Vendor management office- implementation
        • End of term support for contracts.

        Design

        • Service delivery detailed design
        • Chargeback model design
        • Target Operating Model design
        • Vendor Management Office- Design
        • Service management framework design
        • Shared services build
        • Deal pursuit assistance.
        Design

        Monitor/Optimise

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        • GBS Value Delivery Framework implementation/perception
        • Benchmarking-Operating model, Performance management, Sourcing model, operations costs etc
        • Maturity assessment diagnostic
        • Operations improvement
        • Cost optimisation
        • Workforce productivity management
        • EBITDA improvement
        • Pricing model review and optimisation
        • Benchmarking-Operating model, performance management, sourcing model, operations costs etc.
        • Maturity assessment diagnostic.
        Indian supervisor leads her team to monitor the surveillance video footage and CCTV cameras to learn about urban traffic dynamics. Diverse people working on public safety. Camera A.

        India Insights

        Our insights is your gateway to thought leadership and in-depth reports. Explore our curated collection of valuable content, where we delve into complex business challenges, share industry trends, and provide actionable insights.

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        Key Contacts

        Arun Nair
        Arun Nair

        Partner and Leader, Corporate Services Transformation

        KPMG in India

        Siddhartha Malaviya
        Siddhartha Malaviya

        Partner - GBS Advisory, Sector Lead - Energy and Natural Resources Global Capability Centers

        KPMG in India

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