Most of the businesses are going through a phase of stiff competition across the globe. TQM helps in building organisational capabilities to meet aggressive long term business goals with a focus on the customer in this challenging environment. TQM enables businesses for gaining competitive advantage. With effective utilisation of TQM principles and methods, organisations can provide distinctive/attractive value to the customer, while achieving accelerated business results. Business can be transformed by deploying TQM / Business Excellence Framework. Companies usually use Japanese framework i.e., Deming Prize criteria or European framework i.e. European Foundation for Quality Management (EFQM).
TQM helps in building organisational capabilities
Regardless of whether an organisation opts for the Japanese model or European framework,the primary objective of any model is to improve and optimise the business on these four aspects :
In order to excel in these four aspects effectively and efficiently, KPMG in India provides services on different elements of the business
Our customised approach
Our TQM solutions are customised and flexible to suit the needs, goals, culture, size, and strength of an organisation.
The following advisory approaches will be taken depending upon the solution chosen by the client.
Periodic review monitoring
On site execution support
Establishing customer advocacy office (CAO)
